contents -- foreword -- Preface -- About the Author -- 1 Exposing Business Analysis Theories and Practices -- 1 Misconceptions, Problems and the Average BA Model -- 2 An Optimized Business Analysis Model -- 3 Business Analysis Stewardship -- 4 Functional Governance -- 1Conclusion -- 2 Managing Business Analysis Services -- 5Organizational Structure -- 6 Resource Management -- 7 Performance Management -- 2 In Conclusion... -- 3 Creating Seamless Transition Points Across Delivery and Engagement -- 8Service Delivery -- 9 Engagement Models -- 3 Conclusions About Service Delivery and Engagement Models -- 4 Transitioning to a Managed Business Analysis as a Service Model -- 10 Determining Your Transition Strategy -- 11 Implementation -- 4 Conclusions About Transitioning to a Managed Business Analysis as a Service Model -- Epilogue -- Index.