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1.
The definitive guide to IT service metrics
The definitive guide to IT service metrics
by
McWhirter, Kurt.
https://learning.oreilly.com/library/view/~/9781849284073/?ar
https://go.oreilly.com/library-access/library/view/-/9781849284073/?ar
https://learning.oreilly.com/library/view/~/9781849284073
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2.
50 top IT project management challenges
50 top IT project management challenges
by
Doraiswamy, Premanand, author.
https://go.oreilly.com/library-access/library/view/-/9781849283434/?ar
https://learning.oreilly.com/library/view/~/9781849283434/?ar
https://learning.oreilly.com/library/view/~/9781849283434
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Publication Date: 2012
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Subject: COMPUTERS -- Data Processing.
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