HR at Your Service : Lessons from Benchmark Service Organizations.
Title:
HR at Your Service : Lessons from Benchmark Service Organizations.
Author:
Latham, Gary P.
ISBN:
9781586442798
Personal Author:
Physical Description:
1 online resource (209 pages)
Contents:
Cover -- Copyright -- Contents -- Foreword -- Acknowledgements -- Chapter 1. Client-Centric Strategy: A Blueprint for Human Resource Managers -- Chapter 2. Providing Client-Centric Service: Delivering Quality Clients Value -- Chapter 3. Planning to Meet Client Expectations -- Chapter 4. Creating and Leading a Client-Centric Culture -- Chapter 5. Client-Centric Staffing & Training -- Chapter 6. Motivating and Empowering Client-Centric Service -- Chapter 7. Information Systems: Communicating Client-Centric Service -- Chapter 8. Service Delivery Systems: Ensuring Client-Centric Service -- Chapter 9. Becoming a Valued Member of the Senior Management Team -- Chapter 10. Sustaining HR's Value to the Top Management Team: HR Managers as Service Leaders -- Endnotes -- Index -- Additional SHRM-Published Books.
Abstract:
Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department and the rest of the company, this handbook demonstrates how HR managers can and must ensure that their teams develop the ability to anticipate and attend to the needs, wants, and expectations of managers and their employees. As it provides practical tools and guidance on building world-class HR departments, this guide aids HR leaders to plan for future client needs, conduct internal audits, and hire as well as reward customer-centric individuals. Lessons learned from thriving businesses, such as Walt Disney Co., Marriott International Inc., and Darden's restaurants, are also applied and explained in the HR context.
Local Note:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
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