Contents -- Acknowledgements -- About the authors -- Foreword -- Introduction -- Part One The individual at work -- 01 What makes people do things? -- Maslow's hierarchy of needs -- 02 How can we become more engaged with work? -- Flow -- 03 How can people develop their self-awareness? -- Mindfulness -- 04 Helping others to set goals -- The GROW model -- 05 How can people learn to become more optimistic? -- Learned optimism -- 06 Why did they do that? -- Attribution theory -- 07 How can we make sense of who we are? -- Personality trait and type theory -- 08 How does psychological testing work? -- Psychometrics -- 09 How do we think about others thinking? -- Theory of mind and emotional intelligence -- 10 How can we manage our negative thinking? -- Cognitive behavioural model -- 11 How can job performance be accurately and fairly assessed? -- Behaviourally anchored rating scales (BARS) -- 12 How do people cope with change? -- Phases of change models -- 13 How do we understand different types of people? -- Myers-Briggs Type Indicator (MBTI) -- 14 How do we know if someone is telling us a lie? -- Facial displays -- 15 How can people understand and build on their strengths? -- Values in Action Inventory of Strengths (VIA-IS) -- 16 What can employers do to improve the mood and commitment of their staff? -- Psychological capital -- 17 How to help people cope well with change -- Three phases of transition -- 18 Where does motivation come from? -- Self-determination theory -- 19 How can we rely on psychometric tests? -- Reliability and validity -- 20 How can people change their behaviours? -- Transtheoretical Model of Change -- 21 How do people positively handle trauma? -- Post-traumatic growth theory -- 22 How can people develop their capacity to cope with adversity? -- Resilience -- Part Two Team effort.

23 Do people work harder if you give them more attention? -- The Hawthorne effect -- 24 Do the assumptions that managers have about people affect how they do their work? -- Theory X and Theory Y -- 25 Do groups always make the best decisions? -- Groupthink -- 26 What behaviours improve team performance? -- Belbin team roles -- 27 Does an attractive communicator influence our decision making? -- Attractiveness theory -- 28 How to use goal setting to enhance performance -- Goal-setting theory -- 29 Why do people obey authority figures even when they are being asked to do something they know is wrong? -- Obedience to authority theory -- 30 How can you select the best candidate at an interview? -- Behavioural interviewing -- 31 How do people make up our minds? -- Majority and minority influence -- 32 How can we positively help people and teams change? -- The Skilled Helper Model -- 33 How does shift work impact on how well people do their work? -- Circadian rhythms and performance at work -- 34 How do groups develop to become effective? -- Tuckman's group development -- 35 How can you ensure everyone makes a fair contribution to team goals? -- Social loafing theory -- 36 How do you get good outcomes for both sides in a negotiation? -- Best alternative to a negotiated agreement (BATNA) -- 37 How do I make decisions in a complex world? -- Cynefin complexity model -- 38 How can we specify the behaviours required to perform a task well? -- Critical incident technique -- Part Three Organizations -- 39 How useful are positive emotions? -- Broaden-and- build theory of positive emotions -- 40 What can organizations do to transform the way they think and act? -- Appreciative inquiry -- 41 How do people's expectations of their employers affect the way they work? -- Psychological contract.

42 What can you do to make training a good investment? -- Social learning theory -- 43 How do I take account of the forces for and against change? -- Force field analysis -- 44 How can you make a workplace fair? -- Organizational justice -- 45 How do you tackle difficult people at work? -- Managing difficult people -- 46 How do people really make decisions? -- The bounded rationality model of decision making -- 47 How can good conversations change organizations? -- Conversational approaches to change -- 48 How can metaphors help managers change their organizations? -- Organizational metaphors -- 49 How can you make work less stressful? -- The vitamin model of stress -- 50 What can we do to make our writing more readable? -- FOG Index of Readability.