Blindsided looks at the history of such outbreaks of irrational behaviour, at the occurrence of unpredictable but likely events, such as global pandemics and collapses of law and order, and at changes that have caught forecasters by surprise, such as the ageing and declining population of some affluent modern societies. This fascinating book reminds the world of business that it needs to plan for the unexpected, and to realise that neither its consumers nor even its own executives must be expected to act with cool rationality at all times.