Cover -- Contents -- List of Figures and Tables -- List of Contributors -- Preface: On the Need for Resilience in Health Care -- Part I Health Care as a Multiple Stakeholder, Multiple Systems Enterprise -- 1 Making Health Care Resilient: From Safety-I to Safety-II -- 2 Resilience, the Second Story, and Progress on Patient Safety -- 3 Resilience and Safety in Health Care: Marriage or Divorce? -- 4 What Safety-II Might Learn from the Socio-cultural Critique of Safety-I -- 5 Looking at Success versus Looking at Failure: Is Quality Safety? Is Safety Quality? -- 6 Health Care as a Complex Adaptive System -- Part II The Locus of Resilience - Individuals, Groups, Systems -- 7 Resilience in Intensive Care Units: The HUG Case -- 8 Investigating Expertise, Flexibility and Resilience in Socio-technical Environments: A Case Study in Robotic Surgery -- 9 Reconciling Regulation and Resilience in Health Care -- 10 Re-structuring and the Resilient Organisation: Implications for Health Care -- 11 Relying on Resilience: Too Much of a Good Thing? -- 12 Mindful Organising and Resilient Health Care -- Part III The Nature and Practice of Resilient Health Care -- 13 Separating Resilience from Success -- 14 Adaptation versus Standardisation in Patient Safety -- 15 The Use of PROMs to Promote Patient Empowerment and Improve Resilience in Health Care Systems -- 16 Resilient Health Care -- 17 Safety-II Thinking in Action: 'Just in Time' Information to Support Everyday Activities -- 18 Mrs Jones Can't Breathe: Can a Resilience Framework Help? -- Epilogue: How to Make Health Care Resilient -- Bibliography -- Index.