Contents -- Introduction to the Fourth Edition -- Part I: Building a Staff Development Program -- Chapter 1: Introduction to Staff Development -- Chapter 2: Needs Assessment -- Chapter 3: The Strategic Imperative of Library Staff Development -- Chapter 4: How to Set Goals -- Chapter 5: Getting Started -- Part II: Developing Your Staff -- Chapter 6: Developing Orientation Programs for New Employees -- Chapter 7: Core Competencies for Libraries and Library Staff -- Chapter 8: How Understanding the Organization, Clear Expectations, and Competencies Lead to Successful Coaching and Performance -- Chapter 9: Cross-Functional Training and Collaboration within the Organization -- Chapter 10: Refining the Customer Service Attitude -- Chapter 11: Leading from Any Position -- Chapter 12: Developing Bench Strength -- Part III: Tackling Change Through Training -- Chapter 13: Planning a Training and Development Infrastructur efor Library and Information Environments -- Chapter 14: Instructional Design in Library Settings -- Chapter 15: Using Online Videosfor Staff Training -- Chapter 16: The Ideal -- Part IV: Assessment -- Chapter 17: Assessing and Ensuringthe Transfer of Training -- Contributors -- Index.