Trust Matters: Leadership for Successful Schools -- Copyright -- Contents -- Preface -- Acknowledgments -- Chapter 1: A Matter of Trust -- Meaning Well -- Doing Well -- Trust and Schools -- Changing Expectations -- Aspirations for Equity -- Pressure for Change -- Trust Matters -- Key Points about a Matter of Trust -- Questions for Reflection and Discussion -- Chapter 2: Defining Trust -- What Is Trust? -- Vulnerability through Interdependence -- The Five Facets of Trust -- Differentiated Trust -- Trust and Hierarchy -- Putting It into Action -- Key Points about Defining Trust -- Questions for Reflection and Discussion -- Chapter 3: Fostering Trust -- Initial Trust -- Institutional Supports -- Reputation -- Factors That Influence Developing Trust -- Disposition to Trust -- Values and Attitudes -- Moods and Emotions -- Authentic and Optimal Trust -- Putting It into Action -- Key Points about Fostering Trust -- Questions for Reflection and Discussion -- Chapter 4: Betrayal -- What Is Betrayal? -- The Keep-the-Peace Principal -- A Debilitating Culture of Distrust -- Constrained Communication -- Confined Decision Making -- Corroded Citizenship and Commitment -- Putting It into Action -- Key Points about Betrayal -- Questions for Reflection and Discussion -- Chapter 5: Revenge -- The Dynamics of Revenge -- Responding to Betrayal -- The Complexity of Revenge -- The Overzealous Reformer -- A Culture of Control -- Micromanagement -- Rigidity -- Proliferation of Rules -- Rules That Facilitate -- Putting It into Action -- Key Points about Revenge -- Questions for Reflection and Discussion -- Chapter 6: Teachers Trusting One Another -- Building a Professional Learning Community at Brookside -- Faculty Trust and the Five Facets -- Benevolence -- Honesty -- Openness -- Reliability -- Competence -- The Payoffs of Faculty Trust -- Fluid Collaboration.

Robust Collective Sense of Efficacy -- Constructive Controversy -- Putting It into Action -- Key Points about Teachers Trusting One Another -- Questions for Reflection and Discussion -- Chapter 7: Cultivating Trust with Students -- Teachers' Trust in Students -- The Five Facets and Teachers' Trust in Students -- Relationship between Teachers' Trust in Students and Achievement -- Students' Trust in Teachers -- Initiation -- Student Perspectives -- Earning Student Trust -- Rethinking Student Misbehavior -- Creating High-Trust Classrooms -- Understanding Teacher Aggression -- Putting It into Action -- Key Points about Cultivating Trust with Students -- Questions for Reflection and Discussion -- Chapter 8: Building Bridges of Trust with Families -- The Facets of Family-School Trust -- Benevolence -- Honesty -- Openness -- Reliability -- Competence -- Trust and Family Engagement -- Teachers' Trust in Families -- Parents' Trust in Schools -- Fostering Trust with Families -- Putting It into Action -- Key Points about Building Bridges of Trust with Families -- Questions for Reflection and Discussion -- Chapter 9: Restoring Broken Trust -- Trust Repair -- Admit It -- Apologize -- Ask for Forgiveness -- Amend Your Ways -- Factors That Facilitate Restoring Trust -- Unconditionally Adopting Constructive Attitudes and Actions -- Establishing Clear Boundaries -- Communicating Promises and Credible Threats -- Using Constructive Conflict Resolution Strategies -- Creating a Context for Trust Repair -- Kathy described how Brenda's caring created the context for forgiveness: -- Whole-School Conversations about Trust -- Putting It into Action -- Key Points about Restoring Broken Trust -- Questions for Reflection and Discussion -- Chapter 10: Becoming a Trustworthy Leader -- Trustworthy School Leadership -- Visioning -- Modeling -- Coaching -- Managing -- Mediating.

Productive Schools -- Putting It into Action -- Key Points about Becoming a Trustworthy Leader -- Questions for Reflection and Discussion -- Appendix A: Measures of Trust in Schools -- Survey of Students' Trust in Teachers -- Scoring Directions for the Student Survey -- Reliability and Validity of the Student Survey -- Survey of Parents' Trust in the School -- Scoring Directions for the Parent Survey -- Reliability and Validity of the Parent Survey -- Survey of Faculty Members' Trust in Students and Parents -- Scoring Directions for the Faculty Survey -- Reliability and Validity of the Faculty Survey -- Guidelines for Presenting the Results of the Trust Surveys to Your Faculty -- Appendix B: Additional Resources -- Attachment Theory -- Appreciative Inquiry -- Nonviolent Communication in Education -- References -- About the Author -- Index.