Gemba walks for service excellence : the step-by-step guide for identifying service delighters
Title:
Gemba walks for service excellence : the step-by-step guide for identifying service delighters
Author:
Petruska, Robert.
ISBN:
9781439886762
Personal Author:
Publication Information:
Boca Raton, Fla. : CRC Press, ©2012.
Physical Description:
1 online resource
General Note:
Title from title screen.
Includes index and link to CD content.
Local Note:
O'Reilly
Subject Term:
Holds: Copies: