Includes index.

Machine generated contents note: Preface Acknowledgments Introduction Energizing a Changing Workplace Blink, and Your Staff Has Changed Embracing the Data (and Everything After) The Confluence of Generations "Begging Them to Stay" Good Leadership Still Wins Building a Winning Strategy Chapter 1 Engaging Your Talent Is a Business Imperative The True Cost of Turnover Leadership as a Market Advantage Introducing the Leader Engagement Index Notes Chapter 2 What Engages People at Work? The Tipping Point I Don't Need No Satisfaction The Four Drivers of Employee Engagement The Four Drivers and the Leadership Engagement Index Chapter 3 Leaders and Their Impact The Case for a Focus on Leadership Why Focusing on Leaders Gets Results Best Boss/Worst Boss Leaders Underestimate Their Impact Different Background, Different Response Commit, Engage, Excel Chapter 4: Communication: The Lubricant of Change Blaming Up What Not to Do What to Do: Sharing Down Chapter 5: Solving the Career Growth Dilemma Recognize the Right Way Trust Each Other with Your Careers Shifting Career Aspirations The Stay Interview Career Growth and Accountability Job Stratification WOWs, Wet Socks, and Snorkels Chapter 6: New Rules for Building a Leadership Team The Fish Rots Promote for More Than Just Job Skill Measuring "Will Do" and "Can Do" Chapter 7: Creating an Engagement and Retention Culture Can You Fix Culture? Communication Is Still the Key Creating the Culture Chapter 8: Building the Business Case for Engagement and Retention Where's the Money? Finding the Money Spreading the Impact Building a Winning Strategy Appendix: TalentKeepers Engagement and Retention Solutions TalentKeepers' Experience and Capabilities Commit, Engage, Excel About the Authors Christopher Mulligan, Chief Executive Officer, TalentKeepers Craig R. Taylor, Vice President, Client Services, TalentKeepers.