How to plan and conduct evaluations / John Gray and George Baird -- Evaluation as placemaking : motivations, methods, and knowledges / Robert G. Shibley and Lynda H. Schneekloth -- Building appraisal : measuring the capacity of office buildings to accommodate change / Francis Duffy -- Organizational workplace analysis for selecting and designing alternative workplace strategies / William Sims, Franklin Becker, and Kristen Quinn -- User satisfaction / Adrian Leaman -- Physical building audit procedures and maintenance management / Don Sinclair -- Functional suitability assessment / Nigel Isaacs and Iain Hair -- Building quality assessment (BQA) / Harry Bruhns and Nigel Isaacs -- Serviceability tools and methods (STM) : matching occupant requirements and facilities / Gerald Davis and Françoise Szigeti -- The real estate norm (REN) / Hans de Jonge and John Gray -- Selecting accommodation / David Kernohan and John Gray -- POE practice / Duncan Joiner -- POE delivers for the post office / Min Kantrowitz and Jay Farbstein -- POE training workshop and prototype testing at the Kaiser Permanente Medical Office Building in Mission Viejo, California / Wolfgang F.E. Preiser -- A collaborative process for designing a responsive elementary school / Henry Sanoff -- Rensselaer's West Bend Mutual Study : using advanced office technology to increase productivity / Walter Kroner, Jean Anne Stark-Martin, and Thomas Willemain -- A guide to evaluating indoor air quality / Alan Hedge -- Evaluating energy management / Nigel Isaacs and Michael Donn -- Using visual methods to focus users' response in predesign and post-occupancy research / Ross Thorne -- Life costing / Helen Tippett -- CBPR checklist / Harry Bruhns.