Translation and Localization Project Management -- Editorial page -- Title page -- LCC data -- Table of contents -- Mapping terra incognita: Project management in the discipline of translation studies -- Translation studies: Then and now -- Why project management? -- Bridging the gap between "pure" and applied translation studies -- References -- Part I. Project management in the context of translation and localization business -- Strategic views on localization project management -- Introduction -- Localization strategy and organizational structure -- The product development process and participants -- The critical importance of requirements -- Requirements engineering -- Product portfolio management and localization -- The six drivers of portfolio management -- Conclusions -- References -- Selecting enterprise project management software -- Introduction -- Project management in the translation industry -- Feeling the pain of immaturity -- Laying the groundwork for a decision -- Identifying the generic requirements of a project management system -- Making a decision -- Conclusion -- References -- Part II. Project management knowledge areas -- Applying PMI methodology to translation and localization projects -- Introduction -- Processes -- Conclusion -- References -- Requirements collection: The foundation of scope definition and scope management in localization projects -- Introduction -- Scope management process: Collect requirements -- Scope management process: Define scope -- Scope management process: Create Work Breakdown Structure (WBS) -- Scope management process: Verify scope -- Scope management process: Control scope -- Conclusion -- References -- Managing the fourth dimension: Time and schedule in translation and localization projects -- Introduction -- Schedule as a model of project execution -- Project time management.

Defining activities -- Sequencing activities -- Estimating activity resources -- Estimating activity durations -- Developing the schedule -- Controlling the schedule -- Conclusion -- References -- From vicious to virtuous cycle: Customer-focused translation quality management -- Introduction: Quality is in the eye of the beholder -- The process-based approach to project management -- The process-based approach to quality management -- Critical characteristics of process-based, customer-focused quality management -- The relationship between requirements and project management methodology -- The typical translation and localization project model -- Client review reveals and magnifies quality management problems -- From vicious to virtuous cycle -- A process model for the quantitative management of customer-focused translation quality -- Agile approaches are well suited to translation and localization projects -- Conclusion -- References -- Effective communication in translation and localization project management -- The role of communication in project management -- Communication model -- Myers-Briggs Type Indicator (MBTI) -- Perceptions of time: The role of personality -- Conflict resolution -- Problem solving -- Managing international teams -- Language -- Low-context cultures, high-context cultures and face-saving -- Perceptions of time: The role of culture -- Dimensions of culture -- Communication plan -- Conclusion -- References -- Risk management in localization -- Why manage risks? -- What is a project? And what is risk? -- Risk profile of software localization projects -- The PMI risk management framework -- Risk identification -- Risk prioritization -- Risk response planning -- From theory to practice: Responses to common localization risks -- Risk monitoring -- Successful risk management -- References -- Appendix.

Part III. Managing human and organizational factors -- Rethinking the role of the localization project manager -- Introduction: Globalization, internationalization, localization and organizational maturity -- Localization growth pains: Challenges and opportunities -- Locale -- Localization -- Internationalization -- Globalization -- From theory to practice -- Fostering localization success -- Contributing to internationalization efforts -- Contributing to globalization strategy -- Implications -- References -- Project as a learning environment: Scaffolding team learning -- Introduction: Survival, projects and learning -- The role of learning in translation projects -- Managing learning as a process within the project environment -- Scaffolding project team learning -- Creating scaffolds to facilitate the learning process in translation projects -- Conclusion -- References -- Global virtual teams -- Introduction -- Challenges posed by global virtual teams -- The impact of global virtual teams on localization project management -- Global virtual teams and cultural differences -- Technology -- Technological constraints -- Conclusion -- References -- Relationship management: A strategy for fostering localization success -- The paradox of localization project management: Project success depends largely on activities that precede localization -- Identifying dependencies and raising stakeholder awareness through relationship management -- Outsourcing extends the scope of localization dependencies and relationships -- Environmental factors and their impact on localization project management -- Organizational structure and its impact on localization project management -- Paths to success: Building relationships across departments -- Outsourcing magnifies the importance of relationship management.

The role of the localization project manager in the vendor organization -- Paths to productive relationships -- Tools for relationship management -- Measuring success: Reporting -- Conclusion -- References -- Part IV. Translation and localization project management in action -- Managing the challenges of game localization -- Introduction -- Game localization projects -- Organization of the localization function in a game publishing corporation -- Development and localization -- Communications management -- Scope management -- Risk management -- Change management -- Critical facets of development in successful game localization -- Conclusion -- References -- Project management for crowdsourced translation -- Introduction to crowdsourcing in translation -- Case: Facebook applies social networking to translation -- Case: End-user passion guides Microsoft community -- Case: Community experience facilitates Plaxo's translation -- Case: Sun develops a virtual translation community -- Crowdsourcing requires effective project management -- Crowdsourcing inside the firewall: The corporate model -- References -- Additional resources -- Associations -- Online resources -- Suggestions for further reading -- Contributors -- Author index -- Subject index.