TITLE -- COPYRIGHT -- ABOUT THE AUTHOR -- CONTENTS -- PREFACE -- PART 1 17 One-Minute Tips to Improve Your Meetings -- BEFORE THE MEETING -- TIP 1 THINK OF MEETINGS AS INVESTMENTS -- TIP 1: EXERCISE -- Are You Paying Fines For Your Company Meetings? -- TIP 2 THINK PURPOSES, NOT MEETINGS -- TIP 2: EXERCISE -- To Meet-Or Not to Meet -- TIP 3 FORECAST YOUR MEETINGS -- If You're a Participant-Ask! -- MEETING ANNOUNCEMENT AND AGENDA -- TIP 4 USE THE ROOM TO SET THE MEETING'S TONE -- Furniture -- Lighting -- Temperature -- Amenities -- Logistical Details -- Some Roon Arrangements -- DURING THE MEETING -- TIP 5 USE A "RECIPE" TO START MEETINGS WELL -- A Meeting Opening Recipe -- TIP 6 TAKE PUBLIC CATEGORY MINUTES -- Suggestions for Using Public Categories -- TIP 7 USE "FUNNELING" TO BRAINSTORM IN GROUPS -- TIP 8 USE "FAST NETWORKS" TO BRAINSTORM ON MULTIPLE ISSUES -- TIP 9 KNOW HOW EFFECTIVE LEADERS BEHAVE -- TIP 10 10 KEY STATEMENTS OF EFFECTIVE MEETING LEADERS -- Exercises in Asking Questions -- General Question Types -- TIP 10: EXERCISE -- More Specific Question Types -- TIP 11 USE THE FAST FORMULA TO MANAGE MEETING THEFT -- A Solution: Use FAST Diplomacy -- Additional Guidelines for Managing Meeting Theft -- AT THE END OF THE MEETING -- TIP 12 USE A "RECIPE" TO FINISH MEETINGS WELL -- A Meeting Conclusion Recipe -- Using the "Last Words" Technique -- Some Suggestions for Using Last Words -- TIP 12: EXERCISE -- Experimenting with the FAST Technique -- TIP 13 EVALUATE MEETINGS TO ENSURE PRODUCTIVITY -- TIP 14 QUICK STRATEGIES FOR AD HOC MEETINGS -- TIP 15 QUICK STRATEGIES FOR ONE-ON-ONE MEETINGS -- TIP 16 HOW TO AVOID THE WORLD'S WORST MEETINGS -- GOOD LUCK! -- TIP 17 USE SPECIAL STRATEGIES FOR TELECONFERENCES -- Before the Teleconference -- At the Start of the Teleconference -- During the Teleconference -- At the End of the Teleconference.

A Final Word About Teleconferences -- PART 2 16 One-Minute Tips to Improve Your Business Writing -- GETTING STARTED -- TIP 18 HOW EFFICIENTLY DO YOU WRITE? -- Recommended Answers -- TIP 19 ASK YOURSELF QUESTIONS BEFORE YOU GIVE ANSWERS -- Planning Saves Time and Effort -- Adapt the Form on the Next Page -- Plan Writing in Writing -- TIP 20 BRAINSTORM NOW, ORGANIZE LATER -- Early Criticism Kills the Creative Process -- The Brainstorming Attitude -- Brainstorming Guidelines -- TIP 21 TRY "CLUSTER" BRAINSTORMING -- How to Cluster -- Action Requests -- TIP 22 FOR LONG REPORTS, USE "SECTION" BRAINSTORMING -- How to Use Section Brainstorming -- For Team Authorship, Use Flipcharts -- TIP 23 FOR TEAM BRAINSTORMING, USE STICKY NOTES -- A Sticky-Note Brainstorming Example -- GETTING ORGANIZED -- TIP 24 PUT FIRST THINGS FIRST-AND LAST -- First and Last Are Critical Locations -- TIP 25 PRACTICE "AEROBIC WRITING" -- Some Aerobic Writing Techniques -- TIP 26 INSTITUTE OFFICE QUIET TIME FOR WRITING PROJECTS -- Other Suggestions for Reducing Writing Distractions -- GETTING IT RIGHT -- TIP 27 USE "BIG-MIDDLE-LITTLE" REVISING -- To Simplify the Task: Big-Middle-Little Revising -- This Book's Emphasis: Big Revising -- TIP 28 WRITE MEMO HEADLINES FOR INSTANT CLARITY -- TIP 28: EXERCISE -- TIP 29 ADD BREATHING SPACE FOR READER FRIENDLINESS -- Breathing Space: A True Story -- The Bottom Line: Revise for Reader Friendliness -- TIP 29: EXERCISE -- TIP 30 SIMPLIFY AND CLARIFY YOUR DOCUMENT -- Some Techniques That Will Help You Revise -- TIP 30: EXERCISE -- TIP 31 TO SIMPLIFY LANGUAGE, ASK THE BIG QUESTION -- TIP 31: EXERCISE -- TIP 32 HOW TO COMMENT ON EACH OTHER'S WRITING -- Commentary Guidelines -- TIP 33 MAKE YOUR E-MAILS READER-FRIENDLY -- The Advantages of E-mail -- The Disadvantages of E-mail -- Writing E-mails -- TIP 33: EXERCISES.

PART 3 17 One-Minute Tips to Improve Your Presentations -- STRUCTURING YOUR PRESENTATION -- TIP 34 PLAN TO SPEAK TO LISTENERS ON THEIR TERMS -- PLAN TO SPEAK TO LISTENERS ON THEIR TERMS -- TIP 35 USE A RECIPE TO BEGIN WITH CONFIDENCE -- TIP 35: EXERCISE -- TIP 36 USE "QUICK SPECIFICS" FOR HIGH CREDIBILITY -- In Presentations: The Quick Specifics -- Think "Many and Quick," Instead of "Few and Deep" -- A Final Word: Know the Breadth and Depth of Your Evidence -- TIP 37 USE THE BEST RECIPE TO ORGANIZE YOUR POINTS -- B=Bottom Line -- E=Evidence or Examples -- S=Summary of Bottom Line -- T=Transition to Next Point -- TIP 38 USE A RECIPE TO CONCLUDE WITH POWER -- TIP 38: EXERCISE -- Analyzing Conclusions that Motivate Listeners -- TIP 39 IN IMPROMPTU PRESENTATIONS, ANSWER THREE QUESTIONS -- Use Impromptu Techniques to Create "Press Conference" Presentations -- IMPROVING YOUR NONVERBAL COMMUNICATION -- TIP 40 PRACTICE PANTOMIME TO IMPROVE YOUR GESTURES -- Pantomime Opportunities -- TIP 41 USE THE ROOM TO CLARIFY THE STRUCTURE OF YOUR PRESENTATION -- Functional Movements and Visual Aids -- TIP 42 TO IMPROVE EYE CONTACT, THINK: "WHO'S THE SLEEPIEST?" -- Some Common Eye-Contact Faults -- Ask Yourself Specific Questions -- Practice When You're Not Presenting -- TIP 43 IMITATE COMMERCIALS TO IMPROVE YOUR VOICE "MUSIC" -- Test Your Voice "Music" -- The Voice Musicians of TV and Radio -- TIP 43: EXERCISE -- TIP 44 USE DIRECTORY VISUALS TO FOCUS YOUR AUDIENCE -- Using Directories If You Have Only One Visual Surface -- TIP 45 CREATE VERBAL-VISUAL COOPERATION -- TIP 46 HANDLE QUESTIONS WITH CARE -- Handing Off Questions to a Team Presenter -- The Wrong Way -- A Better Way: Name-Question-Name -- TIP 47 FOR COMPLEX ANSWERS, USE THE Q-BEST-Q-RECIPE -- TIP 47: EXERCISE -- TIP 48 USE MISTAKES TO BUILD YOUR CREDIBILITY -- Some Tips on Mistakes and Recoveries.

TIP 49 USE LAPTOPS AND LCD PANELS WELL -- TIP 50 USE SPECIAL STRATEGIES FOR VIDEOCONFERENCE PRESENTATIONS -- Before the Presentation -- At the Start of the Presentation -- During the Presentation -- A Final Word About Videoconferencing -- BIBLIOGRAPHY.