Cover image for Up, Down, and Sideways : High-Impact Verbal Communication for HR Professionals.
Up, Down, and Sideways : High-Impact Verbal Communication for HR Professionals.
Title:
Up, Down, and Sideways : High-Impact Verbal Communication for HR Professionals.
Author:
Buhler, Patricia M.
ISBN:
9781586443405
Personal Author:
Physical Description:
1 online resource (137 pages)
Contents:
Front Cover -- Title Page -- Half Title -- Copyright -- Contents -- Chapter 1. Introduction: The Case for Effective Communication -- Chapter 2. General Speaking Tips -- Chapter 3. Orientation Programs: The Welcome Speech -- Chapter 4. Training Sessions -- Chapter 5. Information Updates -- Chapter 6. The Interview -- Chapter 7. Delivering Feedback -- Chapter 8. The Problem Employee (and the Employee With a Problem) -- Chapter 9. The Termination -- Chapter 10. Getting Buy-In from Peers: Persuasive Lateral Conversations -- Chapter 11. Managing Up -- Chapter 12. Special Cases -- Chapter 13. The Everyday Informal Encounter -- Endnotes -- Index -- About the Authors -- Additional SHRM-Published Books.
Abstract:
Helping professionals navigate the changes in human resource roles, which have become increasingly complex in recent years, this business-savvy guide teaches how to effectively communicate "up" to superiors, "down" to subordinates, and "sideways" to peers. In addition to the general public and interpersonal speaking tips sprinkled throughout, the book specifically addresses the many roles and responsibilities of the HR professional and the ways in which their position is likely to become even more complicated in the foreseeable future. As strategic business partners, HR professionals interact with executives, line managers, rank-and-file employees, and outside stakeholders. With this increased visibility comes an opportunity to influence the organization and its strategic objectives. Whether in a generalist or specialist role, HR practitioners' wide range of responsibilities can only be effectively met with strong communication skills and this book strives to contribute to the goal of honing that essential ability.
Local Note:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
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