Contents -- About This Course -- How to Take This Course -- Pre-Test -- 1. Introduction to the Business Writing Process -- How This Course Differs from Others -- Old Attitude -- New Attitude -- The Four Steps of the Business Writing Process (BWP) -- Strategies for Achieving an Effective Business Writing Style -- Typical Types of Business Documents -- Sample Documents I and II -- Outline of Chapters -- Recap -- 2. Step I: Analyze Your Purpose and Audience -- Old Attitudes -- New Attitudes -- Benefits to Analyzing Your Purpose and Audience -- Questions to Ask About Your Purpose -- Questions to Ask About Your Audience -- Applying the 5W's and 1H Technique -- Recap -- 3. Step II: Organize the Document, Part I -- Writers Who Don't Take Time to Organize -- Adopt a Better Way to Organize Your Time -- Old Attitude -- New Attitude -- A Five-Step Organizing Procedure (The First Three Steps) -- Recap -- 4. Step II: Organize the Document, Part II -- Writers Who Don't Stop to Think Where They Are Going -- Old Attitude -- New Attitude -- A Five-Step Organizing Procedure (The Last Two Steps) -- Recap -- 5. Step III: Write Your Draft -- Old Attitudes -- New Attitudes -- Increase Your Writing Efficiency -- Recap -- 6. Step IV: Revise Your Writing-An Overview -- Old Attitude -- New Attitude -- Revise Your Ideas About Revising -- Use an Editor's Checklist in Revising Documents -- Recap -- 7. Step IV: Revise Your Writing: Format the Document -- Good Formatting Makes Documents Easier to Read -- Old Attitude -- New Attitude -- Strategies for Improving the Format -- Applying Formatting Strategies in Revising Documents -- Recap -- 8. Step IV: Revise Your Writing: Streamline Sentences -- Old Attitude -- New Attitude -- Streamline Your Sentences -- Applying Streamlining Techniques in Revising Documents -- Recap.

9. Step IV: Revise Your Writing: Clarify Subjects and Verbs -- Old Attitude -- New Attitude -- Focus on the Human Element -- Use the Active Voice Rather Than the Passive Voice -- Use Strong Verbs Rather Than Weak Ones -- Revising Documents to Clarify Subjects and Verbs -- Recap -- 10. Step IV: Revise Your Writing: Correct Grammar, Punctuation, Spelling, and Typing Errors -- Old Attitude -- New Attitude -- Correct Grammatical Mistakes -- Distinguish Between Words that People Often Confuse -- Correct Punctuation Errors -- Correct Misspellings -- Check for Typographical Errors -- Recap -- 11. Step IV: Revise Your Writing: The Final Task -- Old Attitude -- New Attitude -- Make Five Sweeps Through Your First Draft -- Use the Editor's Checklist to Guide You -- Congratulations on Completing the Course -- Recap -- Bibliography -- Post-Test -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- R -- S -- T -- V -- W.