Cover -- Title Page -- Copyright -- Contents -- List of Research Studies -- Acknowledgments -- Introduction -- Chapter 1 Why Organization Design Matters -- Employee Satisfaction -- Customer Satisfaction -- Financial Performance -- Competitive Advantage -- Significant Return on Investment -- Foundation of Strategy Implementation -- Foundation of Human Resources Management -- Client Experience -- Research Support -- Special Topics -- Understand the Strategy -- Understand the Work -- ''A Clear Organization Design Will Make Us Bureaucratic'' -- Conclusion -- Chapter 2 Organization Design Assessment -- Organization Systems Functioning Model -- Organization Systems Change Model -- Organization Alignment Model -- Vertical Alignment of Positions -- Time Span -- Universal Pattern of Organization Strata -- Manager-Direct Report Alignment -- Determining Vertical Alignment -- Special Topics -- Job Grades Substituted for Reporting Levels -- An Extra Layer Inserted for Career Planning -- Arbitrary Removal of Management Layers -- Span of Control -- Stratum 1 Employees, Stratum 1 Supervisors, and Stratum 2 Managers -- Organization Complexity and the Need for More Strata -- Executive Assistant Return on Investment -- Stratum 1 or Stratum 2? -- Three-Level Teams -- One Manager, Two Positions in Two Different Strata -- Organizations and Democracy -- Work Levels Shifting -- Conclusion -- Functional Alignment of Positions -- Special Topics -- Co-CEOs -- Position Titles -- Core Functions for Today and Tomorrow -- Missing Core Functions -- Sales Challenges -- Asset Management -- Policy: A Critical Government Function -- Information Technology Challenges -- Outsourcing -- Conclusion -- Aligning Accountabilities and Authorities -- Employee Accountabilities and Authorities -- Manager Accountabilities and Authorities -- Manager Once Removed Accountabilities and Authorities.

Supervisor Accountabilities and Authorities -- Cross Functional Accountabilities and Authorities -- Type of Work -- Delegation of Work -- Working across Organizations: A Better Alternative to Matrix Organization -- Special Topics -- Conclusion -- Aligning People with Positions -- Skilled Knowledge -- Information Processing Capability -- Application -- Talent Pool Review -- Special Topics -- Conclusion -- Aligning Deliverables -- Organization Planning and Review Model -- Special Topics -- Conclusion -- Aligning Tasks -- Method -- Outcomes -- Conclusion -- Organization Design Principles -- Conclusion -- Chapter 3 Organization Design Implementation -- Objectives of an Organization Design Implementation -- Organization Design Implementation Components Model -- Project Scope, Structure, and Process -- Organization Design -- Project Management -- People Change Management -- Consolidated Method -- Organization Design Implementation Process Model -- Initiation -- Planning and Design -- Implementation and Monitoring -- Sustainment -- Organization Design Implementation Principles -- Cascading, Iterative Process -- Education and Training/Real Work/Feedback -- Natural Work Teams -- Strengthening the Organization Design Implementation -- Internal-External Team Approach -- Organization Design Managerial Leadership Keys to Success -- Conclusion -- Chapter 4 An Overview of the Process -- Initial Discussion, Proposal, and Contract -- Assessment, Report, and Meetings -- Assessment -- Report -- Meetings -- Implementation -- Sustainment -- Chapter 5 Additional Topics of Importance -- The Role of the Board -- Selection of Members of the Board of Directors -- Governance: The Work of the Board of Directors -- Organization Design: AMissing Factor -- Project Management -- Purpose of a Project Team -- Accountability and Authority to Establish a Project Team.

Project Structure, Accountabilities, and Authorities -- Project Team Members -- Project Team Members, Accountabilities -- Project Manager Title -- Project Life Cycle -- People Change Management -- Process Management -- Compensation -- Chapter 6 A Call to Action -- Appendix A: Client Experience -- The Other Projects -- Government Projects -- Small Company/Nonprofit Projects -- Other Larger Projects -- Summary -- Executive Comments -- Appendix B: Research -- Overview of Capelle Associates Research -- Appendix C: Case Studies -- Allstate Insurance Case Study -- Introduction -- Organization -- Method -- Implementation: Content -- Implementation: Process -- Additional Organization Design Enhancement -- Sustainment -- Results -- Conclusion -- Canadian Pacific Case Study -- Introduction -- Organization -- Method -- Implementation: Process -- Implementation: Content -- Sustainment -- Results -- Conclusion -- Capital Power Case Study -- Introduction -- Method -- Implementation: Process -- Implementation: Content -- Sustainment -- Results -- Conclusion -- Royal Ottawa Health Care Group Case Study -- Introduction -- Organization -- Method -- Implementation: Process -- Implementation: Content -- Sustainment -- Results -- Conclusion -- Glossary -- References -- About the Author -- Index -- More from Wiley.