Title Page -- Copyright Page -- Contents -- Foreword -- Acknowledgments -- 1. In the Beginning: Getting to the Table -- 2. Collaboration: Creating a Community of Learning -- 3. Trainers as Internal Consultants and Facilitators of Change -- 4. Preparing to Deliver: From Initial Idea to Moment of Delivery -- 5. In the Middle: Trainers as Leaders in the Classroom -- 6. When Learning Happens: Supporting Learners after Class -- 7. Learning from Success and Failure: The Importance of Effective Evaluations -- 8. Master Trainers, Master Learners: Training the Trainers -- 9. The End Is the Beginning: Leadership and Learning in an Onsite-Online World -- Appendix: Charlotte Mecklenburg Library Employee Learning and Development Curriculum (online only) -- Bibliography -- Index.