Who's your Gladys? : how to turn even the most difficult customer into your biggest fan
Title:
Who's your Gladys? : how to turn even the most difficult customer into your biggest fan
Author:
Suttle, Marilyn.
ISBN:
9780814414415
Personal Author:
Publication Information:
New York : AMACOM, 2009.
Physical Description:
1 online resource (xiii, 224 pages)
General Note:
Title from title screen.
Local Note:
O'Reilly
Subject Term:
Added Author:
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