Cover image for Making process improvement work for service organizations : a concise action guide
Making process improvement work for service organizations : a concise action guide
Title:
Making process improvement work for service organizations : a concise action guide
Author:
Potter, Neil S.
ISBN:
9780132929592
Personal Author:
Publication Information:
Upper Saddle River, N.J. : Addison-Wesley, ©2012.
Physical Description:
1 online resource (xix, 141 pages) : illustrations
Local Note:
O'Reilly
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