Service intelligence : improving your bottom line with the power of IT service management
Title:
Service intelligence : improving your bottom line with the power of IT service management
Author:
Taylor, Sharon, 1956-
Personal Author:
Publication Information:
Boston, Mass. : Pearson, 2011, ©2012.
Physical Description:
1 online resource (ix, 127 pages) : illustrations
Local Note:
O'Reilly
Subject Term:
Genre:
Holds: Copies: