Title Page -- CIP data -- Table of Contents -- CD-ROM Contents -- List of Figures and Tables -- Preface -- Acknowledgments -- Part I: General Knowledge -- Chapter 1: A. Quality Principles -- 1. Benefits of Software Quality -- 2. Organizational and Process Benchmarking -- Chapter 2: B. Ethical and Legal Compliance -- 1. ASQ Code of Ethics -- 2. Legal and Regulatory Issues -- Chapter 3: C. Standards and Models -- ISO 9000 Standards -- IEEE Software Engineering Standards -- SEI Capability Maturity Model Integration (CMMI) -- Chapter 4: D. Leadership Skills -- 1. Organizational Leadership -- 2. Facilitation Skills -- 3. Communication Skills -- Chapter 5: E. Team Skills -- 1. Team Management -- 2. Team Tools -- Part II: Software Quality Management -- Chapter 6: A. Quality Management System -- 1. Quality Goals and Objectives -- 2. Customers and Other Stakeholders -- 3. Planning -- 4. Outsourcing -- Chapter 7: B. Methodologies (for Quality Management) -- 1. Cost of Quality (COQ) -- 2. Process Improvement Models -- 3. Corrective Action Procedures -- 4. Defect Prevention -- Chapter 8: C. Audits -- 1. Audit Types -- 2. Audit Roles and Responsibilities -- 3. Audit Process -- Part III: Systems and Software Engineering Processes -- Chapter 9: A. Life Cycles and Process Models -- Waterfall Model -- V-Model -- W-Model -- Spiral Model -- Iterative Model -- Test-Driven Development -- Feature-Driven Development -- Incremental Development -- Rapid Application Development -- Evolutionary Development -- Chapter 10: B. Systems Architecture -- Embedded System -- n-Tier -- Client-Server -- Web -- Wireless -- Messaging -- Collaboration Platforms -- Chapter 11: C. Requirements Engineering -- 1. Requirements Types -- 2. Requirements Elicitation -- 3. Requirements Analysis -- Chapter 12: D. Requirements Management -- 1. Participants -- 2. Requirements Evaluation.

3. Requirements Change Management -- 4. Bidirectional Traceability -- Chapter 13: E. Software Analysis, Design, and Development -- 1. Design Methods -- 2. Quality Attributes and Design -- 3. Software Reuse -- 4. Software Development Tools -- 5. Software Development Methods -- Chapter 14: F. Maintenance Management -- 1. Maintenance Types -- 2. Maintenance Strategy -- Part IV: Project Management -- Chapter 15: A. Planning, Scheduling, and Deployment -- 1. Project Planning -- 2. Project Scheduling -- 3. Project Deployment -- Chapter 16: B. Tracking and Controlling -- 1. Phase Transition Control -- 2. Tracking Methods -- 3. Project Reviews -- 4. Program Reviews -- Chapter 17: C. Risk Management -- 1. Risk Management Methods -- 2. Software Security Risks -- 3. Safety and Hazard Analysis -- Part V: Software Metrics and Analysis -- Chapter 18: A. Metrics and Measurement Theory -- 1. Terminology -- 2. Basic Measurement Theory and Statistics -- 3. Psychology of Metrics -- Chapter 19: B. Process and Product Measurement -- 1. Software Metrics -- 2. Process Metrics -- 3. Metrics Reporting Tools -- Chapter 20: C. Analytical Techniques -- 1. Sampling -- 2. Data Collection and Integrity -- 3. Quality Analysis Tools -- Part VI: Software Verification and Validation (V&V) -- Chapter 21: A. Theory (of V&V) -- 1. V&V Methods -- 2. Software Product Evaluation -- Chapter 22: B. Test Planning and Design -- 1. Test Strategies -- 2. Test Plans -- 3. Test Designs -- 4. Software Tests -- 5. Tests of Supplier Components and Products -- 6. Test Coverage Specifications -- 7. Code Coverage Techniques -- 8. Test Environments -- 9. Test Tools -- Chapter 23: C. Reviews and Inspections -- Objectives of Peer Reviews -- Benefits of Peer Reviews -- What to Peer Review -- Selecting Peer Reviewers -- Informal versus Formal Peer Reviews -- Types of Peer Reviews -- Risk-Based Peer Reviews.

Desk Checks -- Walk-Throughs -- Inspections-The Process and Roles -- Inspections-Planning Step -- Inspections-Kickoff Meeting Step -- Inspections-Preparation Step -- Inspections-Inspection Meeting Step -- Inspections-Post-Meeting Steps -- Soft Skills for Peer Reviews and Inspections -- Technical Reviews -- Chapter 24: D. Test Execution Documentation -- Test Execution -- Test Case -- Test Procedure -- Test Log -- Problem Report -- Test Results Data and Metrics -- Test Report -- Chapter 25: E. Customer Deliverables -- Peer Reviews -- Development Testing -- Development Audits -- Pilots -- Ordering, Manufacturing, Shipping -- Installation Testing -- Customer/User Testing -- Part VII: Software Configuration Management -- Chapter 26: A. Configuration Infrastructure -- 1. Configuration Management Team -- 2. Configuration Management Tools -- 3. Library Processes -- Chapter 27: B. Configuration Identification -- 1. Configuration Items -- 2. Software Builds -- Chapter 28: C. Configuration Control and Status Accounting -- 1. Item, Baseline, and Version Control -- 2. Configuration Control Board (CCB) -- 3. Concurrent Development -- 4. Status Accounting -- Chapter 29: D. Configuration Audits -- Functional Configuration Audit (FCA) -- Physical Configuration Audit (PCA) -- Standardized Checklists -- Chapter 30: E. Product Release and Distribution -- 1. Product Release -- 2. Archival Processes -- Appendix A: Software Quality Engineer Certification Body of Knowledge -- Glossary -- References -- Index.