Organized Session -- eService Innovation and Sensor Based Healthcare -- Research Track -- Decision Making Model for Online Music Service Users -- Intraday-scale Long Interval Method of Classifying Intramonth-Scale Revisiting Mobile Users -- The Study of Customer Segmentation Examined by Catastrophe Model -- A Procedure of How to Conduct Research in Transparent Mobile Recommendations -- Development of Recommender Systems Using User Preference Tendencies: An Algorithm for Diversifying Recommendation -- Cryptographic Approch for Workflow Systems -- A Fuzzy Model for Scalable Trust in E-Commerce -- Extending RBAC for Large Enterprises and Its Quantitative Risk Evaluation -- Presence-Based Runtime Composition of IMS Services Deployed in a SIP Servlet Platform -- A Service Oriented and Agent-Based Architecture for the e-Collaboration of SMEs -- Autonomous Web Services Based on Dynamic Model Harmonization -- A Nonlinear Representation of Page History in P2P Wiki System -- Distributed Secure Virtual File System Using FUSE -- Pricing for Maximizing Provider’s Revenue in Multicast Content Delivery Services -- Personalized Public-Transport Guidance Using Mobile End Devices -- Internet Adoption in Tourism Industry in China -- The Use of Data Sources of Medication Information — a Finnish Primary Care Organization in the Light of National e-Health Scenarios -- Student Retention through Customized Service Processes -- e-Government in the Finnish Early Childhood Education: An Analysis of Current Status and Challenges -- Network-driven Context in User-driven Innovation -- Does E-government Trust in e-Commerce when Investigating Trust? A Review of Trust Literature in E-Commerce and e-government Domains -- Effects of Information Communication Technology on Urban and Rural Service Sectors: An Empirical Analysis of Japanese Economic Geography -- The Age-Divide in E-Government — Data, Interpretations, Theory Fragments -- Software Piracy in Chilean e-Society -- A Computing System to Assist Business Leaders in Making Ethical Decisions -- Industrial and Administration Track -- Local Government ICT Platform Standardization Activities of ICT Systems and Services for Offering High Value-added Service by Interacting Local Governments, Regional Institutions and Private Sector -- Service Interaction Platform Technologies Providing High Value-added ICT Services -- Realizing Interoperable Infrastructure for Electronic Business Systems and Local Government Systems -- Group Support in Collaborative Networks Organizations for Ambient Assisted Living.