Conflicts in Construction: Avoiding, Managing, Resolving -- Contents -- Preface -- 1 Conflicts in Construction -- 1.1 Recent history -- 1.2 Understanding conflict -- 1.3 Addressing conflict -- 1.4 Positive aspects of a conflict -- 1.5 The real causes of conflict -- 1.5.1 Misunderstandings -- 1.5.2 Sensitivity -- 1.5.3 Values -- 1.5.4 Interests -- 1.5.5 People -- 2 Why Do We Need to Manage Conflict? -- 2.1 Functional conflict -- 2.2 Dysfunctional conflict -- 3 Causes of Conflict -- 3.1 A conflict of ideas -- 3.1.1 Environment -- 3.1.2 Education -- 3.1.3 Experiences -- 3.1.4 Ideas -- 3.2 A conflict of beliefs -- 3.3 A conflict of interests -- 3.4 The Fertile Ground Theory -- 3.4.1 Prototype -- 3.4.2 Change -- 3.4.3 Delay -- 3.4.4 Quality -- 3.4.5 Time -- 3.4.6 Money -- 3.5 Internal conflict -- 3.6 Internal conflict in construction -- 3.7 Other factors -- 4 Dishonesty and Self Deception -- 4.1 Plain dishonesty -- 4.2 Self delusion -- 4.3 Cognitive Dissonance -- 4.4 Confirmative Bias -- 5 Interpersonal Relationships -- 5.1 Anthropological factors -- 5.1.1 Social filtering -- 5.2 Sociological factors -- 5.2.1 Experiential influences -- 5.2.2 Interpersonal influences -- 5.3 Physiological factors -- 5.3.1 Physical attributes -- 5.3.2 Health -- 5.3.3 Sensitivity -- 5.4 Psychological factors -- 5.4.1 Perception -- 5.4.2 Women and men -- 5.5 Prejudice -- 5.6 Personality types -- 5.6.1 People -- 5.6.2 Stress -- 5.6.3 Personalities -- 5.7 The urge to conflict -- 6 Anatomy of a Construction Project -- 6.1 Overview of the project and the parties -- 6.1.1 The client -- 6.1.2 The feed contractor/design contractor -- 6.1.3 The Contractor -- 6.2 The pre-contract period -- 6.2.1 The analysis so far -- 6.3 The contract period -- 6.3.1 The analysis so far -- 6.4 The dispute period -- 6.5 Summary and analysis of the dispute -- 7 Twelve Steps for Reducing Conflict.

7.1 Step 1: Communicate with precision -- 7.2 Step 2: Listen and consider attentively -- 7.3 Step 3: Think before speaking -- 7.3.1 Tone is so very important in responding to others -- 7.4 Step 4: Take time to build relationships -- 7.5 Step 5: Be honest in your dealings with others -- 7.6 Step 6: Do not dispute trivial matters -- 7.7 Step 7: Look for common ground -- 7.8 Step 8: Recognise and avoid prejudice -- 7.9 Step 9: Express your understanding -- 7.10 Step 10: Control your emotions -- 7.11 Step 11: Apologise gracefully if you are wrong -- 7.12 Step 12: Accept apologies gracefully if others are in the wrong -- 8 Reducing Conflict -- 8.1 People, people, people -- 8.2 Interpersonal techniques -- 8.2.1 Smile -- 8.2.2 Use names often -- 8.2.3 First impressions -- 8.2.4 Show interest in others -- 8.3 Perceptions and personalities -- 8.3.1 Perception and reality -- 8.3.2 Personalities -- 8.4 Tactical behaviour -- 8.4.1 Deceit -- 8.4.2 Blackmail and coercion -- 8.4.3 Bullying and duress -- 8.4.4 Harassment -- 8.4.5 Sarcasm -- 8.5 Summary -- 9 Managing Conflict -- 9.1 Simple resolution techniques -- 9.1.1 Fact finding -- 9.1.2 Problem solving -- 9.2 Control of conflict -- 9.3 Conflict prevention -- 9.3.1 Precautions -- 9.3.2 Symptoms -- 9.3.3 Alarms -- 9.3.4 Starve the conflict -- 9.4 Prevent conflict from spreading -- 9.4.1 Address the conflict -- 9.5 Call the professionals -- 9.6 Summary -- 10 Informal Dispute Resolution -- 10.1 Negotiation -- 10.1.1 People -- 10.1.2 Preparation -- 10.1.3 Negotiation: Building rapport -- 10.1.4 Negotiation: Tactics -- 10.1.5 Negotiation: Agreement -- 10.1.6 Negotiation: Settlement -- 10.2 Alternative Dispute Resolution (ADR) -- 10.2.1 Dispute Resolution Agents, dispute resolution boards -- 10.2.2 Mediation and conciliation -- 11 Formal Dispute Resolution -- 11.1 General principles of dispute management.

11.1.1 Avoidance -- 11.1.2 Reduction -- 11.1.3 Control and management -- 11.1.4 Resolution -- 11.2 Arbitration and Litigation -- 11.3 Arbitration explained -- 11.3.1 Arbitration agreement -- 11.3.2 Selection of arbitrator -- 11.3.3 The Arbitration -- 11.3.4 The Arbitrator's award -- 11.3.5 Appeal -- 11.3.6 Arbitration panels -- 11.4 Litigation explained -- 11.4.1 The Writ -- 11.4.2 Pre-Hearing -- 11.4.3 Hearings -- 12 Conflict in Changing and Challenging Markets -- 12.1 Will people change? -- 12.1.1 Social change -- 12.1.2 Education -- 12.1.3 Women in construction -- 12.1.4 The New Man -- 12.2 Will contracts change? -- 12.2.1 Partnering -- 12.3 Does Europe have anything better to offer? -- 12.4 Conflict in changing market conditions -- 12.5 More conflict or less conflict - you decide! -- Index.