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What's the secret? : to providing a world-class customer experience
Title:
What's the secret? : to providing a world-class customer experience
Author:
DiJulius, John R., 1964-
ISBN:
9781118039427

9780470374542

9786611317683

9780470374559
Personal Author:
DiJulius, John R., 1964-
Publication Information:
Hoboken, N.J. : Wiley, ©2008.
Physical Description:
1 online resource (xvi, 320 pages) : illustrations
Local Note:
O'Reilly
Subject Term:
Customer services.

Consumer satisfaction.

Customer loyalty.

Consumer Behavior

Service à la clientèle.

Consommateurs -- Satisfaction.

Consommateurs -- Fidélité.

BUSINESS & ECONOMICS -- Customer Relations.

Consumer satisfaction. (OCoLC)fst00876403

Customer loyalty. (OCoLC)fst00885531

Customer services. (OCoLC)fst00885545

Kundenorientierung

Unternehmen
Genre:
Electronic books.
Electronic Access:
https://learning.oreilly.com/library/view/~/9780470196120
https://learning.oreilly.com/library/view/~/9780470196120/?ar
https://go.oreilly.com/library-access/library/view/-/9780470196120/?ar
Holds: Copies:

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