Contents -- Prologue -- Preface -- Introduction -- Chapter 1: What Is Crisis? -- Chapter 2: What Is Crisis Leadership? -- Chapter 3: Preparing for Crisis -- Chapter 4: Leading During Crisis -- Chapter 5: Leadership After the Crisis -- Conclusion -- Epilogue -- Appendix A: The Crisis Action Plan (CAP) -- Appendix B: What Leaders Can Do to Take Care of Themselves During a Crisis -- Suggested Readings.