Preliminaries -- Contents -- Foreword -- Acknowledgments -- Introduction -- Chapter 1: What's Love Got to Do with It? -- Chapter 2: The Sacred Trust That Is HR -- Chapter 3: Six Essential Ingredients of Every Great HR Career -- Chapter 4: Sure It Looks Great, But Does It Fit? -- Chapter 5: Not Everyone Will Be President of Your Fan Club -- Chapter 6: Great Relationships Are More About What You Give Than What You Get -- Chapter 7: Pull Up a Chair -- Chapter 8: . . . And Have a Seat (What to Do Once You Finally Get There!) -- Chapter 9: From the Heart Doesn't Mean From the BleedingHeart -- Chapter 10: Know Your Stuff and Know That You Know Your Stuff (And Don't Let Anyone Tell You Otherwise) -- Chapter 11: Just Because They're the Experts Doesn't Make Them More Right Than You -- Chapter 12: Question Authority -- Chapter 13: Start Your Own Hole-in-the-Wall Gang -- Chapter 14: The Dais of Our Lives -- Chapter 15: Can This Marriage Be Saved? -- Chapter 16: How to Know When It's Time to Leave -- Chapter 17: How to Get a Job That Is Far Better than the One You Wanted -- Chapter 18: Is That New Job You're Considering in an HR-Friendly -- Chapter 19: Welcome Aboard! (And Watch Your Step!) -- Chapter 20: It's About People, Not Widgets! -- Chapter 21: The Nuts and Bolts of the Talent Machine -- Chapter 22: HR Does NotCreate Culture -- Chapter 23: Internal Branding -- Chapter 24: The Power of Peopleto Make Your HR Branding Work -- Chapter 25: Who Is Really HR's Customer? -- Chapter 26: How to Make Your Company a Great Customer Service Company -- Chapter 27: Eight Ways to Sell the Value of Your Department -- Chapter 28: The Truth Behind Those Best Employers Lists -- Chapter 29: Congratulations! You May Have Already Won! -- Chapter 30: Show Them the Money! -- Chapter 31: Using Benefits to Build Relationships -- Chapter 32: Recognition, Rewards.

Chapter 33: Managing Expectations -- Chapter 34: Soothing the Savage Skeptic -- Chapter 35: The Most Important HR Policy -- Chapter 36: Diversity Should Be From the Heart-Not Just by the Book -- Chapter 37: Use Your People Expertise to Create Successful Chapter 37: Use Your People Expertise to Create Successful -- Chapter 38: "In the Unlikely Event of an Emergency" -- Chapter 39: Judgment Day Made Simple and Painless -- Chapter 40: Parting Company -- Chapter 41: The Time to Plan for Layoffs Is BeforeYou Do the Hiring -- Chapter 42: . . . And Then Someone Said, "No Good Deed Goes Unpunished" -- Chapter 43: You Are the Keeper of the HR Ethics -- Chapter 44: Conclusion: How Do We Get There From Here? -- Recommended Reading List -- Index -- About the Authors.