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Group, Emerald.
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Customer Relationship Management. Group, Emerald.
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Customer relationship management systems handbook / Sharp, Duane E.
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Customer loyalty, retention, and customer relationship management. Leventhal, Richard C.
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Al-Shammari, Minwir, 1962-
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Customer knowledge management people, processes, and technology / Al-Shammari, Minwir, 1962-
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Handbook of CRM achieving excellence in customer management / Payne, Adrian.
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Handbook of strategic account management : a comprehensive resource / Woodburn, Diana.
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Fundamentals of customer-focused management competing through service / John, Joby, 1957-
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Customer Experience Management : A Revolutionary Approach to Connecting with Your Customers.
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