The Nature of Strategic Intelligence: Current Practice and Solutions / Mark Xu, Roland Kaye -- Developing and Analysing Core Competencies for Alignment with Strategy / Keith Sawyer, John Gammack -- Implementing Supply Chain Management in the New Era: A Replenishment Framework for the Supply Chain Operations Reference Model / William Y. C. Wang, Michael S. H. Heng, Patrick Y. K. Chau -- Behavioral Factors and Information Technology Infrastructure Considerations in Strategic Alliance Development / Purnendu Mandal -- A Methodology for Developing an Integrated Supply Chain Management System / Yi-chen Lan, Bhuvan Unhelkar -- Challenges in Developing a Knowledge Management Strategy: A Case Study of the Air Force Material Command / Summer E. Bartczak, Jason M. Turner, Ellen C. England -- Developing a Global CRM Strategy / Michael Shumanov, Michael Ewing -- Improving IT-Enabled Sense and Respond Capabilities: An Application of Business Activity Monitoring at Southern International Airlines / Richard Welke, Gabriel Cavalheiro, Ajantha Dahanayake -- Intelligent Design Advisor: A Knowledge-Based Information System Approach for Product Development and Design / Quangang Yang, Carl Reidsema -- Data Quality-Based Requirements Elicitation for Decision Support Systems / Alejandro Vaisman -- A Knowledge Integration Approach for Organizational Decision Support / Kee-Young Kwahk, Hee-Woong Kim, Hock Chuan Chan -- Beyond Intelligent Agents: E-Sensors for Supporting Supply Chain Collaboration and Preventing the Bullwhip Effect / Walter Rodriguez, Janusz Zalewski, Elias Kirche --

Making Decisions with Data: Using Computational Intelligence within a Business Environment / Kevin Swingler, David Cairns -- EBBSC: A Balanced Scorecard-Based Framework for Strategic E-Business Management / Fen Wang, Guisseppi Forgionne, University of Maryland, Baltimore County, USA -- An Application of Multi-Criteria Decision-Making Model to Strategic Outsourcing for Effective Supply-Chain Linkages / N. K. Kwak, Chang Won Lee -- The Cognitive Process of Decision Making / Yingxu Wang, Guenther Ruhe -- Information System Development Failure and Complexity: A Case Study / Abou Bakar Nauman, Romana Aziz, A.F.M. Ishaq -- Empirical Assessment of Factors Influencing Success of Enterprise Resource Planning Implementations / Fiona Fui-Hoon Nah, Zahidul Islam, Mathew Tan -- IT Training as a Strategy for Business Productivity in Developing Countries / Shirish C. Srivastava, Thompson S. H. Teo -- Customer Relationship Management (CRM) Metrics: What's the Holdup? / Timothy Shea ... [et al.] -- Supply Chain Risk Management: A Game Theoretic Analysis / Thorsten Blecker ... [et al.] -- The Future of Supply Chain Management: Shifting from Logistics Driven to a Customer Driven Model / Ketan Vanjara -- Enterprise Resource Planning (ERP): Past, Present and Future / Ronald E. McGaughey, Angappa Gunasekaran -- A Multi-Agent Decision Support Architecture for Knowledge Representation and Exchange / Rahul Singh -- Mission-Critical Group Decision-Making: Solving the Problem of Decision Preference Change in Group Decision-Making Using Markov Chain Model / Huizhang Shen, Jidi Zhao, Wayne W. Huang.