Cover -- HalfTitle -- Series -- Title -- Copyright -- Dedication -- Contents -- Acknowledgements -- 1 Tacit Knowledge and Technology -- Introduction -- The tacit turn away from language -- The ineff ability principle: What does it mean 'to know more than we can tell'? -- Part 1: Introducing Polanyi's TTK -- Tacit knowledge as a psychometric -- Tacit knowledge in linguistics -- Tacit knowledge and knowledge management -- Conclusion -- 2 Under-Representation: A Functional Model of Tacit Knowledge -- Introduction: Tacit knowing as a process of making meaning -- Systemic Functional Linguistics -- A functional approach -- Under-representation in spoken discourse -- A note on the pathologizing of discourse -- Introducing the grammar-targeted interview method -- The linguistic features of under-representation -- Summary of the grammar-targeted protocol -- 3 Misaligned Agency: Tacit Knowledge in Knowledge Management -- Introduction -- Tacit knowledge and technology in a property services company -- Detecting patterns of under-representation in texts -- What can we learn from these patterns of under-representation? -- 4 Whose Requirements? Tacit Knowledge in Requirements Analysis -- Introduction -- Preamble: What is a 'requirement' in the technical discourse of IT professionals? -- The host organization -- Annotation and statistical analysis of under-representation in the corpus -- The below-view stratum of requirements analysis -- Unpacking nominalization in the interviews -- Unpacking modality in the interviews -- Unpacking generalization in the interviews -- Unpacking agency in the interviews -- The difference in the language used by the two interviewers -- Conclusion -- 5 Working Well: Tacit Knowledge in Performance Reviews -- Introduction -- Host organization -- Interviewers and interview protocols.

Transcription, sampling and linguistic analysis of corpus -- What is a 'performance review' in the technical discourse of IT professionals? -- Grammar extending content: What does 'good' mean? -- An example of misalignment of content and grammar: Unpacking 'role' -- What are the implication of misalignment between content and grammar? -- 6 Conclusion -- Introduction -- What type of tacit knowledge was unpacked via grammar-targeted questions? -- The IT implications of the tacit knowledge uncovered -- Appendix A: The Grammar-Targeted Interview Protocol -- Appendix B: Interview Topics, Field Study 2 -- Appendix C: Statistical Analysis of Interview Corpora -- Appendix D: Transitivity of Clauses Containing 'Requirements' -- Appendix E: Extracts in which 'Requirements' are Construed as Aspects of the System -- Appendix F: Response to a Question about Knowledge Transfer, Project Manager, Content-Targeted Interview 2 -- Appendix G: Participants and Processes in Clauses about 'Tracing' -- Appendix H: Interview Topics, Field Study 3 -- Appendix I: Transitivity of Clauses Containing 'Role' -- Bibliography -- Index.