Title Page -- Copyright Page -- Praise for Leading People Through Disasters -- Foreword -- Preface -- Why This Book? -- The Audience for This Book -- How to Use This Book -- Part I: Planning for Disasters -- Part II: Dealing with Disasters -- The Resources Section -- Principles to Live and Work By -- Prologue -- How HR Started Leading-First by Accident and Then by Design -- Part I: Planning for Disasters -- Chapter 1: Preparing to Lead in the Face of Fear -- Overview -- Preparing for a Disaster -- Dealing with a Disaster -- Facing a Disaster Head On -- Chapter 2: Developing a Business Continuity Plan That Addresses Human Issues -- Introduction -- Overview of Requirements -- Your Business Continuity Planning Team -- Experts to Complement Your Planning Team -- The Urgency of Planning -- Developing the Plan -- Team Operations: Planning versus Dealing with a Disaster -- The Role of Employees -- Creating an Emergency Operations Center -- How Many Business Continuity Plans Do You Need? -- Practicing Emergency Response -- Considering Employees -- Planning for Timely Business Resumption -- Ensuring the Success of Your Plan -- Communicating with Employees -- Chapter 3: Creating Contingent HR Policies -- Philosophy on Interim Human Resource Management -- Basic HR Policies -- Returning to Work -- Planning for Emergency Employee Communication -- Action Steps -- Part II: Dealing with Disasters -- Chapter 4: Taking Care of Employees -- Overview -- Seven Critical Steps -- Modeling Self-Awareness and Self-Control -- Caring for Employees under Extreme Conditions -- Tips for Managing the Human Element -- Action Steps -- Appendix -- Managing Stress after a Disaster A Guide for Employees -- Chapter 5: Guiding Managers and HR Staff -- Overview -- Enlisting Expertise -- Developing Special Employee Relations Training Programs -- Managers and Supervisors.

Responsibility Structure -- Action Steps -- Chapter 6: Balancing the Needs of Employees with the Need to Return to Work -- Getting Back to Work after a Disaster -- Employee Trauma -- Responses to Performance Decline -- Specific Performance Problems -- Meeting with an Employee Who Is Having Trouble -- Action Steps -- Chapter 7: Restabilizing Yourself and the Organization -- Overview -- 10 Action Steps -- Planning the Restabilization -- Action Steps -- Chapter 8: Building Resiliency While Helping Hearts and Minds to Heal -- Overview -- Psychological Recovery -- More on Employee Assistance Programs -- Three Stages of Disaster Recovery -- Anger and Weariness -- Action Steps -- Chapter 9: Starting to Prepare Now-Five-Minute Planning Steps -- Overview -- Connect with Your Internal Partners -- Refresh Records -- Run Through Redundancies -- Estimate Risk and ROI -- Hunt and Tame the Silent, Sugarcoated Moose® -- Review with New Eyes -- Check Your Supplies -- Build a "Just-in-Case" Inventory of Emergency Supplies -- Build Goodwill with Employees -- Action Steps -- Resources -- Literature and Websites -- Business Continuity Planning -- General Crisis Management -- Dealing with the Human Aspect of Trauma and Grief -- Dealing with Natural Disasters -- Employee Assistance/Behavioral Health Management -- Leadership -- Strategic Planning -- Internet Resources -- An Outline for Business Continuity Planning -- A Sample Telephone Tree -- A Sample Wallet Card -- Employee Emergency Response Procedures -- Earthquake -- Outside -- In a Vehicle -- Inside -- Preventing Fires -- When a Fire Occurs -- Whom to Call -- What to Say -- Emergency Telephone Numbers -- Evacuation Procedures -- Fire Extinguishers -- Sheltering in Place -- Severe Weather -- Hazardous Materials -- Utilities -- Bomb Threats -- Bomb Threat Checklist -- Emergency Evacuation Procedures.

Suggested Actions to Take at Home -- For Your Home -- In Your Car -- Notes -- Foreword -- The Purpose of This Book -- Prologue -- Chapter 1 -- Chapter 8 -- Chapter 9 -- Acknowledgments -- Index -- About the Authors -- About Berrett-Koehler Publishers -- Be Connected.