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1.
Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation
Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation
by
Esposito, Angelo.
https://learning.oreilly.com/library/view/~/9781849284585/?ar
https://go.oreilly.com/library-access/library/view/-/9781849284585/?ar
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ITIL and organizational change
ITIL and organizational change
by
Erskine, Pamela.
https://learning.oreilly.com/library/view/~/9781849284240
https://learning.oreilly.com/library/view/~/9781849284240/?ar
https://go.oreilly.com/library-access/library/view/-/9781849284240/?ar
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