Contents -- About the author -- About the Australian edition -- About Lyla Rogan -- Preface -- Acknowledgments -- Introduction -- Glossary -- 1The emerging sector -- 2 Establishing appropriate governance structures -- 3 Clarifying the roles of governance -- 4 Making governance processes work effectively -- 5 Strengthening strategic management -- 6 Establishing objectives and performance measures -- 7 Devising strategies to maximise impact -- 8 Creating competitive service strategies -- 9 Managing strategic performance -- 10 Managing knowledge and reporting on performance -- 11 Creating flexible management structures -- 12 Managing strategic partnerships -- 13 Managing change -- 14Leading anorganisation -- 15Directingdivisions andmanagingdepartments -- 16 Managing people and teams -- 17 Creating a learning organisation -- 18 Managing different types of organisation -- 19 Glimpsing in to the future -- Appendix 1 -- Appendix 2 -- Author Index -- Organisations Index -- Subject Index.