Microsoft Windows Intune 2.0: Quickstart Administration -- Table of Contents -- Microsoft Windows Intune 2.0: Quickstart Administration -- Credits -- About the Author -- Acknowledgement -- About the Reviewers -- www.PacktPub.com -- Support files, eBooks, discount offers, and more -- Why Subscribe? -- Free Access for Packt account holders -- Instant Updates on New Packt Books -- Preface -- What this book covers -- What you need for this book -- Who this book is for -- Conventions -- Reader feedback -- Customer support -- Errata -- Piracy -- Questions -- 1. Overview of Cloud Computing -- Centralized solution, management, and upgrades -- Elastic in scale and power -- Pricing based on utilization -- Delivered using Internet protocols -- Secure and private -- Service Level Agreement -- Availability -- Service hours -- Recompense -- Window Intune SLA -- Multiple client device types -- Client Software -- Programmable interfaces -- Different levels of cloud computing -- Infrastructure as a Service -- Platform as a Service -- Software as a Service -- Challenges of cloud computing -- Network requirements -- Data accesses and synchronization -- Network bandwidth and latency -- Security -- Customization -- Bringing all this together for Windows Intune -- Summary -- 2. Introduction to PC Management Concepts -- Continuous cycle of PC Management -- Definition of IT management goals -- Using policies for configuration and deployment -- Policies that deliver against the business goals -- Ensuring the security settings on the PC provide an adequate level of protection -- Education -- Stopping malicious theft of data -- Blocking malware -- Tracking the hardware and software assets -- Policies that help the IT team do their job -- Deploying Windows 7 for everyone -- Keeping the PC up-to-date with updates -- Reactive response to problems -- Ongoing maintenance tasks.

Dealing with alerts -- Working with users' support requests -- Dealing with major problems -- Hardware -- Software -- Reporting on IT management -- Summary -- 3. Overview of Windows Intune Features -- Why use Windows Intune -- Situations when Intune makes sense -- First management solution for small and medium enterprises -- Moving to a subscription management solution -- Managing part of an estate, such as computers that users bring in from home -- Windows Intune solution architecture -- Windows Intune feature set -- Windows 7 -- Existing Windows 7 Software Assurance customers -- Microsoft Desktop Optimization Pack -- Diagnostic and Recovery Toolset -- Microsoft Enterprise Desktop Virtualization -- Installation -- Management console -- Security management -- Windows system updates -- Anti-malware -- Firewall control -- Auditing -- Reporting -- Alerts and Support -- Alerts -- Remote Assistance -- Software distribution -- Managing multiple organizations -- Summary -- 4. Signing Up for Windows Intune and Installing the Client Software -- Preparing for Windows Intune -- Licensing of Windows Intune -- Software and hardware requirements for Windows Intune -- Hardware requirements -- Software requirements -- Skills required to manage with Windows Intune -- Simple management skills -- Desired complex management and diagnostic skills -- Signing up to Windows Intune -- Create a Windows Live ID -- Sign into MOCP and configure contacts -- Add Windows Intune to your basket and confirm the purchase -- Activate your purchase -- Adding MDOP to your purchase -- Installing Windows Intune onto a client PC -- Downloading the client software to the device -- Unzipping and installing -- Installing via alternative methods -- Quiet installation -- Image based deployment -- MSI file deployment -- Waiting for the update process to complete -- Confirming installation.

Enabling others to manage your PC estate with Windows Intune -- Adding a partner to your subscription -- Changes a partner sees when managing more than one client -- Summary -- 5. Configuring Windows Intune -- Adding additional administrators to Windows Intune -- Adding an additional administrator -- Changing the Tenant Administrator -- Configuring computer groups -- Choosing a group structure -- Creating the group structure -- Assigning PCs to groups -- Configuring Windows Intune alerts -- Configuring alert activation -- Changing alert notification -- Creating a customer alert rule -- License management -- Managing your Microsoft Volume License details -- Managing your other license details -- Summary -- 6. Configuring Management Policy -- Policy management -- Windows Firewall Settings -- Windows Intune Center Settings -- Windows Intune Agent Settings -- General section -- Endpoint Protection section -- Endpoint Protection Service -- Real-time Protection -- Scan Schedule -- Scan Options -- Default Actions -- Excluding files and processes -- Microsoft SpyNet -- Updates section -- Network bandwidth -- Deploy Policy -- Editing an existing policy -- Update management -- Selecting products and classification of updates to manage -- Update Classification -- Configuring automatic approval of updates -- Manually approving updates -- Summary -- 7. Software Deployment -- Preparing an application for uploading -- Understand how the application is installed in silent or quiet mode -- Create a folder for each installation package -- Place all files needed for installation into one folder -- Examples -- Office 2010 -- Adobe Reader and Flash -- Intel chipset software -- Using App-V packaging for deploying a package -- Uploading an application -- Adobe Flash - 64-bit MSI -- Adobe Flash - 32-bit EXE -- Adobe Reader - Windows 7 EXE -- Adobe Reader - XP SP3 EXE.

Intel drivers -- Office 2010 -- Deploying a package -- Managing Non-Microsoft Updates -- Removing a package -- Uninstalling software from a client PC -- Removing a software package -- Summary -- 8. Tracking and Reporting -- Reporting basics -- Reporting basics in Reports workspace -- Selection customization -- Saving and loading customizations -- Sorting data in the columns -- Printing a report -- Exporting data -- Reporting basics in Alerts workspace -- Update reports -- Tracking software usage -- Software installed on an individual computer -- Estate-wide software view -- Tracking hardware -- Computers workspace view -- Hardware Inventory Reports -- License management -- Purchase report -- Installation report -- Alerts reporting -- Custom reports -- Reporting on overall PC management achievements -- Summary -- 9. Monitoring and Responding to Windows Intune Alerts -- General Windows Intune alerts -- Monitoring alerts -- Responding and closing alerts -- Malware alerts -- Testing malware checks are working -- Actions following malware instance -- Remote Assistance alerts -- Preparing to deliver support -- Preparing the client computer for support -- Preparing the support agent's computer to offer support -- Providing Assistance -- Receiving alert and responding -- Providing remote support -- Chat -- Shared Desktop -- File transfer -- Rebooting the remote computer -- Closing the alert -- Summary -- 10. Resolve Problems Using Microsoft DaRT -- Downloading MDOP -- Installing DaRT -- Building a DaRT CD -- Using DaRT to resolve issues -- Locksmith -- Crash Analyzer -- Hotfix Uninstaller -- Standalone System Sweeper -- Summary -- 11. Deploying Windows 7 Enterprise Edition -- Downloading Windows 7 Enterprise Edition -- Checking pre-requisites for Windows 7 -- Backing up settings for migration -- Installing Windows 7 Enterprise Edition.

Restoring user settings and installing applications -- Updating Windows Intune -- Removing the computer from Windows Intune -- Installing the Windows Intune tools -- Considering tools for scale deployment of Windows 7 -- Microsoft Assessment and Planning (MAP) toolkit -- Microsoft Deployment toolkit -- Summary -- 12. Integration with Existing Microsoft Products -- Typical computing scenarios -- Desktop environment -- Management tools -- Services to enable productivity and collaboration -- Office 365 and on-premise SharePoint and Exchange -- System Center -- On-premise Windows Server -- Identity management with Active Directory -- Group Policy -- Update management with Windows Software Update Services -- Windows Small Business Server -- Windows Home Server -- On-premise versus cloud solutions summary -- Mixing on-premise and cloud solutions -- Anti-malware products -- Summary -- Index.