Cover -- Title Page -- Copyright -- Acknowledgments -- About the Authors -- Contents at a Glance -- Contents -- Introduction -- What Is the Project+ Certification? -- Why Become Project+ Certified? -- How to Become Project+ Certified -- Who Should Buy This Book? -- How to Use This Book and CD -- Tips for Taking the Project+ Exam -- The Exam Objectives -- Assessment Test -- Answers to Assessment Test -- Chapter 1: Initiating the Project -- Defining the Project -- Identifying the Project and Pre-project Setup -- Understanding Operations -- Using the PMBOK Guide -- Understanding Organizational Structures -- Functional Organization -- Matrix Organization -- Project-Based Organization -- Validating the Project -- How Projects Come About -- Business Case Validation and Stakeholder Identification -- Project Selection -- Project Selection Methods -- Understanding the Project Management Knowledge Areas -- Understanding the Role of the Project Manager -- Leadership -- Communication -- Problem Solving -- Negotiating -- Organization and Time Management -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 2: Project Process Groups and the Project Charter -- Project Life Cycles and Process Groups -- Project Process Groups -- Initiating Processes -- Planning Processes -- Executing Processes -- Monitoring and Controlling Processes -- Closing Processes -- Receiving a Project Request -- Project Request Process -- High-Level Requirements -- Documenting the Requirements -- Vendor Bids -- Project Stakeholders -- Project Sponsor -- Other Project Stakeholders -- Stakeholder Matrix -- IT Projects and Stakeholders -- Creating the Project Charter -- Goals and Objectives -- Project Description -- Problem Statement -- Key Deliverables -- High-Level Milestones -- High-Level Cost Estimates -- Stakeholder Identification.

High-Level Assumptions -- High-Level Constraints -- High-Level Risks -- Project Approach -- Other Contents -- Formal Approval -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 3: Planning a Project -- Holding the Kick-Off Meeting -- Documenting the Scope Management Plan -- Writing the Project Scope Statement -- Product Description -- Key Deliverables and Detailed Objectives -- Success Criteria and Key Performance Indicators (KPIs) -- Exclusions from Scope -- Time and Cost Estimates -- Assumptions -- Constraints -- Validating the Scope Statement -- Creating the Work Breakdown Structure (WBS) -- Decomposing the Major Deliverables -- Guidelines for Creating a WBS -- Benefits of the WBS -- WBS Dictionary -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 4: Schedule Planning -- Defining Activities -- Activity Sequencing -- Types of Dependencies -- Logical Relationships -- Creating a Network Diagram -- Activity Duration Estimates -- Defining Duration -- Estimating Techniques -- Creating the Project Schedule -- Critical Path Method -- Duration Compression -- Project Management Software -- Communicating the Project Schedule -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 5: Communicating the Plan -- Communications Planning -- Exchanging Information -- The Communications Plan -- Communicating with Project Team Members -- Engaging Stakeholders -- Resource Planning -- Types of Resources -- Documenting Resource Requirements -- Human Resources Planning -- Organizational Planning -- Staff Acquisition -- Procurement Planning -- Statement of Work -- Vendor Solicitation -- Vendor Selection Criteria -- Types of Contracts -- Summary -- Exam Essentials -- Key Terms -- Review Questions.

Answers to Review Questions -- Chapter 6: Defining the Cost, Quality, and Risk Plans -- Cost Estimating -- Cost-Estimating Techniques -- Estimating Tips -- Cost Budgeting -- Creating the Project Budget -- Cost Baseline -- Quality Planning -- Quality Planning Tools and Techniques -- Quality Management Plan -- Risk Planning -- Risk Identification -- Risk Analysis -- Risk Response -- Project Management Plan Sign-off and Transition -- Updating the Plan -- Transition -- Closing Out the Planning Process Group -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 7: Executing the Project -- Forming and Developing the Project Team -- Building and Managing a Cohesive Team -- Conflict Management -- Managing Conflict -- Rewards and Recognition -- Project Kickoff -- Organizational Governance -- Project Oversight -- Project Plan Components and Actions -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 8: Processing Change Requests -- Implementing Change Control Systems -- Change Request Documentation -- Change Request Log -- Analyzing Change -- Change Control Board -- Updating Stakeholders and Plans -- Other Plan Changes -- Monitoring and Controlling Project Work -- Controlling and Verifying Scope -- Controlling the Schedule -- Risk Monitoring and Control -- Evaluating Risk Response Results -- Identifying New Risks -- Establishing Performance Measures -- Performance Reporting -- Monitoring Issue Resolution -- Stakeholder Actions -- A Project in Jeopardy -- Managing Trade-Offs -- Canceling a Project -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 9: Controlling the Project -- Controlling Quality -- Inspecting and Preventing Errors -- Using Other Quality Control Tools and Techniques.

Taking Action on Quality Control -- Controlling Cost with Earned Value Measurement -- Earned Value Measurement -- Managing Stakeholder Expectations -- Distributing Information -- Managing Team Members -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Chapter 10: Closing the Project -- Preparing for Project Closure -- Characteristics of Closing -- Project Endings -- Steps in Closing Out a Project -- Obtaining Sign-Off -- Transferring the Product of the Project -- Releasing Team Members -- Closing Out the Contract -- Administrative Closure -- Archiving Project Documents -- Performing the Post-Project Review and Documenting Lessons Learned -- Performing Post-Mortem Analysis -- Preparing the Project Close Report -- Summary -- Exam Essentials -- Key Terms -- Review Questions -- Answers to Review Questions -- Appendix: About the Companion CD -- What You'll Find on the CD -- Sybex Test Engine -- PDF of Glossary of Terms -- Adobe Reader -- Electronic Flashcards -- System Requirements -- Troubleshooting -- Customer Care -- Glossary -- Index -- Advertisement.