Table of Contents -- Foreword -- Introduction -- Chapter One: Why You Need Influence Skills -- Worksheet 1: Determining Where You Want More Influence -- Five Good Reasons for Attaining Influence Skills -- Worksheet 2: Determining What You Know About Influence -- Building Your Strategy -- Worksheet 3: Focusing Your Influence Needs -- Worksheet 4: Identifying a Specific Influence Situation -- Chapter Two: Mastering the Two Fundamental Factors of Any Influence Situation -- The Two Fundamental Factors of Any Influence Situation -- Jim's Story -- Worksheet 5: Jim's Dilemma -- A Closer Look at the Two Fundamental Factors -- Worksheet 6: Applying the Two Fundamental Factors -- Influencing a Group -- Worksheet 7: Influencing a Group -- Worksheet 8: Determining Your Action Steps -- Chapter Three: Learning the Key Behaviors That Drive Influence Success -- What Is Push Energy? -- Worksheet 9: Being Smart About Push Energy -- What Is Pull Energy? -- Worksheet 10: Being Smart About Pull Energy -- What Is Push/Pull Energy? -- Worksheet 11: Being Smart About Push/Pull Energy -- The Five Key Behaviors of Push, Pull, and Push/Pull Energy -- Building Your Strategy -- Worksheet 12: Self-Assessment -- Putting the Five Key Behaviors to Work for You -- Building Your Strategy -- Worksheet 13: Practicing in the Field -- Chapter Four: Attuning to Personal Communication Styles -- Worksheet 14: Revisiting Your Situation -- Worksheet 15: The Authoritarian and You -- Worksheet 16: The Analyzer and You -- Worksheet 17: The Visionary and You -- Worksheet 18: The Supporter and You -- Building Your Strategy -- Worksheet 19: The Four Communication Styles -- Chapter Five: Putting Together a Complete Influence Strategy -- Working the Strategy Steps: The Leslie Problem -- Strategy Step One: Identifying Situational Factors -- Strategy Step Two: Identifying Behaviors.

Strategy Step Three: Determining the Behavior Sequence -- Strategy Step Four: Distancing Strategy -- Chapter Six: Practice Scenarios for Increasing Your Influence Skills -- When to Use the Key Behaviors: A Closer Look -- Guide for Mastering the Key Behaviors -- More Practice Scenarios for Mastering the Key Behaviors -- Worksheet 20: Practice Makes It Perfect (Scenario One) -- Worksheet 21: Practice Makes It Perfect (Scenario Two) -- Worksheet 22: Practice Makes It Perfect (Scenario Three) -- Worksheet 23: Practice Makes It Perfect (Scenario Four) -- Chapter Seven: Honing Your Influence Edge by Building Rapport -- Visual People -- Auditory People -- Kinesthetic People -- Building Your Strategy -- Worksheet 24: Representational Systems and Your Influence Subject -- Wrap-Up -- About the Author.