CCNA Voice Study Guide (IIUC 640-460) -- Acknowledgments -- About the Author -- Contents at a Glance -- Contents -- Introduction -- Assessment Test -- Answers to Assessment Test -- Chapter 1: Cisco Unified Communication Solutions -- Why Should We Bother Integrating Voice and Data Services? -- Introducing the Cisco Unified Communications Manager Lineup -- Introducing the Cisco Unity Lineup -- Introducing Cisco IP Phones and User Applications -- Using Voice Gateways -- Introducing the Cisco Unified Communications 500 Series -- Choosing an IP Telephony Deployment Option -- Summary -- Exam Essentials -- Written Lab 1.1 -- Review Questions -- Answers to Review Questions -- Answers to Written Lab 1.1 -- Chapter 2: Traditional Telephony -- Understanding Analog Network Signaling -- Comparing Analog and Digital Circuits -- Multiplexing -- Private Phone Switching -- PSTN Numbering Plans -- Summary -- Exam Essentials -- Written Lab 2.1 -- Review Questions -- Answers to Review Questions -- Answers to Written Lab 2.1 -- Chapter 3: Voice over IP (VoIP) -- Understanding the Unified Communications Model -- A Closer Look at Voice Gateways -- An Overview of Voice and Video Transport Protocols -- Comparing VoIP Endpoint Signaling Protocols -- Comparing the Common Voice Codecs -- Calculating IP Voice Packet Sizes -- Summary -- Exam Essentials -- Written Lab 3.1 -- Review Questions -- Answers to Review Questions -- Answers to Written Lab 3.1 -- Chapter 4: Configuring the Network Infrastructure for Voice -- Power Options for IP Phones -- Understanding and Configuring VLANs and Voice VLANs -- Introduction to Quality of Service (QoS) -- Configuring Other Link Efficiency Techniques -- Network Infrastructure Services for VoIP support -- Summary -- Exam Essentials -- Written Lab 4.1 -- Hands-on Labs -- Review Questions -- Answers to Review Questions.

Answers to Written Lab 4.1 -- Chapter 5: CUCM Express Installation and Basic Configuration -- Understanding CUCM Express Licensing -- Cisco Voice IOS and CUCM Express Software Installation -- Initial CUCM Express Configuration -- Basic Configuration Using the Telephony Service Setup Script -- Basic Configuration Using the GUI -- Using CUCM Express Verification and Troubleshooting Commands -- Summary -- Exam Essentials -- Written Lab 5.1 -- Hands-on Labs -- Review Questions -- Answers to Review Questions -- Answers to Written Lab 1 -- Chapter 6: CUCM Express Advanced Configuration -- Configuring Key System and PBX DN s and Ephones -- Configuring Telephony Service Features -- Configuring Voice Productivity Features -- Configuring Voice Access and Accounting Features on the CUCM Express -- Configuring Music on Hold (MoH) -- Summary -- Exam Essentials -- Written Lab 6.1 -- Hands-on Labs -- Review Questions -- Answers to Review Questions -- Answers to Written Lab 6.1 -- Chapter 7: Configuring Voice Gateways for POTS and VoIP -- Configuring Analog FXS and FXO Ports with Basic Dial Peers -- Configuring Digital T1 Ports -- Configuring VoIP Dial Peers over WAN Connections -- Dial-Plan Strategy -- Understanding the Dial-Peer Decision-Making Process -- Dial-Peer Digit Manipulation -- Configuring a Trunk between Voice Gateways using H. 323 and SIP Trunks -- Summary -- Exam Essentials -- Written Lab 7.1 -- Hands-on Labs -- Review Questions -- Answers to Review Questions -- Answers to Written Lab 7.1 -- Chapter 8: Unity Express Overview and Installation -- Understanding Unity Express Voice Mail Features -- Unity Express Advanced User Functionality -- Understanding Unity Express Auto Attendant Scripting Methods -- Understanding Unity Express Interactive Voice Response -- Understanding CUCM Express Licensing.

Installation and Initial Configuration of Unity Express on CUCM Express Routers -- Restoring Unity Express to Factory Default Settings -- Summary -- Exam Essentials -- Written Lab 8.1 -- Hands-on Labs -- Review Questions -- Answers to Review Questions -- Answers to Written Lab 8.1 -- Chapter 9: Unity Express Configuration -- Configuring Unity Express System Settings and Voice Mail Defaults -- Creating Users, Groups, and Mailboxes -- Configuring Auto Attendant -- Configuring Message Notification -- Administrating and Troubleshooting Unity Express -- Summary -- Exam Essentials -- Written Lab 9.1 -- Hands-on Labs -- Review Questions -- Answers to Review Questions -- Answers to Written Lab 9.1 -- Chapter 10: Introducing the SBCS Platform and Cisco Configuration Assistant -- The Smart Business Communications System -- Using the UC500 Series Platform out of the Box -- Introducing the Cisco Configuration Assistant -- Setting Up CCA for Supporting the UC500 Series Platform -- Summary -- Exam Essentials -- Written Lab 10.1 -- Review Questions -- Answers to Review Questions -- Answers to Written Lab 10.1 -- Chapter 11: Configuring Telephony Functions Using the Cisco Configuration Assistant -- Telephony Initialization -- Configuring the Telephony Region Using CCA -- Configuring Telephony Voice Features Using CCA -- Configuring Telephony Voice Mail Features Using CCA -- Configuring Telephony Phone Groups Features Using CCA -- Configuring Telephony Schedules Using CCA -- Configuring Telephony Auto Attendant Features Using CCA -- Configuring Telephony Dial Plans Using CCA -- Summary -- Exam Essentials -- Written Lab 11.1 -- Review Questions -- Answers to Review Questions -- Answers to Written Lab 11.1 -- Appendix A: Design and Configuration Using the CCA Telephony Setup Wizard -- CCA Telephony Setup Wizard Overview and Requirements.

The Information-Gathering Meeting for CC-NAV Inc. -- Configuring Networking Parameters Using the TSW -- Configuring User and Extension Parameters Using the TSW -- Configuring Auto Attendant Parameters Using the TSW -- Configuring Analog PSTN Trunk Parameters Using the TSW -- Configuring Call Routing Parameters Using the TSW -- Final Review and Applying the Configuration Using the TSW -- Summary -- Appendix B: About the Companion CD -- What You'll Find on the CD -- System Requirements -- Using the CD -- Troubleshooting -- Glossary -- Index.