At the Crossroads: Not-for-Profit Leadership Strategies for Executives and Boards -- Contents -- Foreword -- Preface -- Acknowledgments -- Introduction -- Chapter 1: Governance and Administration -- Sarbanes-Oxley -- Accountability -- Organizational Culture -- Role of the Board -- Administrative Flexibility -- Summary -- Chapter 2: Roles and Responsibilities -- Foundation Grants -- Government Grants -- Growing Your Fundraising -- Working with the Board and Staff -- The Social Safety Net -- Summary -- Chapter 3: Serving the Entire Community -- How Location and Demography Affect Funding -- Broadening Your Service Base -- Serving the Community -- Summary -- Chapter 4: The Public Image of the Not-for-Profit -- Making Your Not-for-Profit Visible -- Outcomes and Results -- Communication Strategy -- The Media and the CEO -- Branding -- Summary -- Chapter 5: The Social Work Professional-Manager and CEO -- The Church, Immigration, and the Beginning of Social Services -- The Social Services Profession Evolves -- Managerial Roles in Social Services -- Summary -- Chapter 6: Programs and Priorities -- Creating an Effective Mission Statement -- How Changes in Vision Affect Your Mission -- Changing Direction -- Summary -- Chapter 7: Public Policy and Government Relations -- Bridging the Gap between Independence and Advocacy -- Essential Steps to Being an Advocate -- Advocacy and Politics-Do They Mix? -- Summary -- Chapter 8: Lessons in Leadership -- What Makes an Effective Leader? -- The Adaptive Leader -- What Makes Leaders Successful? -- The Role of the Manager -- Summary -- Chapter 9: The Board and the CEO -- The Board of Directors -- The CEO -- Summary -- Chapter 10: Raising Money, Managing Budgets, Building Relationships, and Thinking Ahead -- Not-for-Profits, Donors, and Funds -- Funds Management -- Summary.

Chapter 11: Evaluation, Human Resources, Staff Training, and Development -- The Evaluation Process -- The Theory of Change -- The CEO, Evaluation, and Human Resources -- Responsibilities of the Human Resources Department -- Staff Training and Development -- Summary -- Chapter 12: The Age of Technology -- The Importance of Technology -- Summary -- Chapter 13: Volunteers and Voluntarism -- The Growth of Voluntarism -- Relationship between Volunteers and Management -- Summary -- Chapter 14: International Social Welfare and the Role of the University -- Not-for-Profits' Increasing International Presence -- Universities' Expanding Involvement -- Summary -- Chapter 15: Succession and Retirement -- Who I Was and Who I Am Now -- The Effects of Retirement on the CEO -- Succession Planning -- Summary -- References -- About the Author -- Index.