TITLE -- COPYRIGHT -- TO THE READER -- TABLE OF CONTENTS -- SECTION I THE CHARACTERISTICS OF EFFECTIVE LEADERS -- CHARACTERISTICS OF EFFECTIVE LEADERS -- TEST YOUR LEADERSHIP POTENTIAL -- MANY "STYLES" OF LEADERSHIP -- WHAT STYLE ARE YOU? -- A LEADER'S ATTITUDE AFFECTS PRODUCTIVITY -- A LEADER'S ATTITUDE AND VISION -- IDENTIFYING A LEADERSHIP MODEL -- LEADERSHIP FUNCTIONS -- QUICK CHECK -- PREJUDICES AGAINST WOMEN AS LEADERS -- STEREOTYPES -- WORKING WITH MEN -- SECTION II LEADING YOUR TEAM -- RATE YOURSELF AS AN EFFECTIVE TEAM BUILDER -- CHARACTERISTICS OF HIGHLY-COHESIVE TEAMS -- THE EXPERIENCE OF COLLABORATION -- SEVEN BASICS OF TEAM LEADERSHIP -- CHARACTERISTICS OF TEAM MEMBERS -- THE TRADITIONAL TEAM PLAYER: -- THE ANALYTICAL TEAM PLAYER: -- THE DOMINATING TEAM PLAYER: -- THE CHARISMATIC TEAM PLAYER: -- EVALUATE YOUR TEAM MEMBERS -- WHAT MOTIVATES YOUR TEAM? -- USING VALUES TO MOTIVATE EMPLOYEES -- SECTION III PLANNING TOOLS -- DEFINITION OF A GOAL -- ELEMENTS OF A GOAL -- GOAL SETTING EXERCISE -- INVOLVE YOUR TEAM IN GOAL SETTING -- GETTING ORGANIZED -- LEADERS AND TIME MANAGEMENT -- LEADERS AND MEETINGS -- MEETINGS THAT WORK -- MEET BEFORE A MEETING -- PLAN AN AGENDA -- PREPARE WHAT YOU NEED FOR THE MEETING -- LEAD THE MEETING -- HOW TO DELEGATE SKILLFULLY -- DELEGATING -- DECISION MAKING AND LEADERSHIP -- SECTION IV LEADERS ARE PROBLEM SOLVERS -- CONFLICT RESOLUTION STYLES -- CONFLICT EXERCISE -- RESOLVING CONFLICT -- MANAGING DIFFICULT PEOPLE -- 1. ATTACKERS -- 2. EGOTISTS -- 3. SNEAKS -- 4. VICTIMS -- 5. NEGATORS -- 6. SUPER-AGREEABLE PEOPLE -- 7. UNRESPONSIVE PEOPLE -- DIFFICULT PEOPLE LEADERSHIP EXERCISE -- COACHING AND COUNSELING -- PROMOTING DIVERSITY TO IMPROVE MORALE AND PRODUCTIVITY -- THE ART OF FEEDBACK AND USING "I" MESSAGES -- HOW TO USE POSITIVE ANGER -- "STRESSBUSTERS" -- SECTION V DEVELOPING PERSONAL POWER.

DEVELOPING PERSONAL POWER -- 1. AUTHORITY -- 2. ASSERTIVENESS: A KEY SKILL -- 3. ACCESSIBILITY -- 4. IMAGE -- 5. SOLID COMMUNICATION HABITS -- SECTION VI SUMMARY- HAVING IT ALL -- THE BENEFITS OF BEING A WOMAN LEADER -- PROFESSIONAL DEVELOPMENT-SUMMARY REVIEW -- YOUR FEEDBACK IS IMPORTANT -- READING LIST.