Interdisciplinary Insights on Service Activities : Interdisciplinary Insights on Service Activities.
Title:
Interdisciplinary Insights on Service Activities : Interdisciplinary Insights on Service Activities.
Author:
Llosa, Sylvie.
ISBN:
9781846636516
Personal Author:
Physical Description:
1 online resource (112 pages)
Series:
International Journal of Service Industry Management - Volume 18, Issue 5
Contents:
Cover -- CONTENTS -- INTERNATIONAL EDITORIAL ADVISORY BOARD -- Editorial -- Perceived justice and consumption experience evaluations -- The validity of the SERVQUAL and SERVPERF scales -- Changing roles of customers: consequences for HRM -- Customer switching resistance (CSR) -- Perception and attribution of employees' effort and abilities -- Call for papers.
Abstract:
The 9th International Research Seminar in Service Management founded by Pierre Eiglier and Eric Langeard in 1990 was held in La Londe, France, in Spring 2006. It was a success in terms of the quality of the papers presented, and the number of scholars who attended it. This e-book of the International Journal of Service Industry Management features five stimulating papers that were presented at the Seminar. They reflect the spirit as well as the content of the Seminar. They include a mix of conceptual thinking and field research; a mix of nationalities and a mix of disciplines, marketing, human resources management, strategy, and operations which constitute the heart and the wealth of services as a research area.
Local Note:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
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