Contents v -- Preface xi -- 1 Project-management principles 1 -- An introduction to managing technical projects and project participants 1 -- Conclusion 13 -- Reference 14 -- 2 Project-requirements development 15 -- Introduction 15 -- Project selection 15 -- Project initiation 24 -- Requirements-definition cycle 26 -- Pitfalls of requirements definition 31 -- Conclusion 31 -- References 32 -- 3 Types of teams 33 -- Introduction 33 -- What is a team? 33 -- Functional teams 36 -- Self-directed teams 38 -- Cross-functional teams 40 -- Hybrid teams 42 -- Critical success factors for teams 43 -- Reference 45 -- 4 Stages of team development 47 -- Introduction 47 -- Birth 48 -- Exploration 52 -- Discovery 56 -- Performance 58 -- Completion 59 -- Conclusion 60 -- References 60 -- 5 Communication systems for teams in a technical environment 63 -- Introduction 63 -- Formal systems 64 -- Informal systems 70 -- Internal team communication 74 -- Communication with the outside world 75 -- Conclusion 77 -- 6 Motivation systems for technical teams 79 -- Introduction 79 -- Motivational theory 79 -- Monetary compensation 82 -- Awards and recognition 83 -- Creative motivational methods 84 -- Quality of life 86 -- Inspiring innovation 87 -- Reference 88 -- 7 High-tech project teams and quality 89 -- Introduction 89 -- A brief history of the quality movement 89 -- Planning for project quality 91 -- The cost of quality 95 -- Tools to measure quality 99 -- Conclusion 100 -- References 101 -- 8 Negotiation strategies for high-tech project managers 103 -- Introduction 103 -- Negotiation basics 103 -- Hardball tactics 106 -- Preparation for negotiation 107 -- Determining success 108 -- Listening skills 110 -- Reference 112 -- 9 Conflict resolution 113 -- Introduction 113 -- Why conflict exists 113.

Conditions that lead to conflict 114 -- Dealing with conflict 116 -- Bases of power 120 -- References 121 -- 10 Building a project power base 123 -- Introduction 123 -- Organizational context of power 123 -- Power defined 124 -- Personal charisma 125 -- Positional attributes 126 -- Conclusion 132 -- References 132 -- 11 Empowering others 133 -- Introduction 133 -- Empowerment 133 -- Delegation 140 -- Conclusion 143 -- References 143 -- 12 Problem solving 145 -- Introduction 145 -- Structured problem solving 146 -- Free-form problem solving 147 -- Conclusion 152 -- References 152 -- 13 Time management 153 -- Introduction 153 -- Time resources 154 -- Managing time 154 -- Stress 156 -- Conclusion 157 -- References 158 -- 14 Auditing 159 -- Introduction 159 -- Auditing defined 159 -- Types of audits 160 -- Concept of cognitive decision making 162 -- Concept of the audit objective 162 -- Concept of information misstatements 162 -- Concept of audit stages 163 -- Steps of an audit 164 -- Internal auditing 169 -- Auditing terms 173 -- Conclusion 178 -- References 178 -- 15 Future directions for project management 181 -- Project office growth 182 -- Virtual teams 182 -- Collaboration tools 182 -- Joint application development 183 -- Outsourcing 183 -- Risk management 183 -- Project-management education 184 -- Flexibility 184 -- The value of people 184 -- Conclusion 185 -- Appendix A: Risk and opportunity assessment 189 -- Appendix B: Comparison of software products 195 -- Appendix C: Case study 199 -- About the Author 203 -- Index 205.