Recovery Planning for Communications and Critical Infrastructure -- Contents -- Preface -- Chapter 1 Why Do We Need Recovery Plans? -- Why Do We Plan At All? -- OK, So Who, Legally, Must Plan? -- Banks and Financial Institutions Must Have a Plan -- Securities Brokers Must Have a Plan -- Electric Utilities Probably Need a Plan -- Telecommunications Utilities Should Have Plans-But May Not -- All Health Care Providers Will Need a Disaster Recovery Plan -- Companies with More Than 10 Employees ... You Guessed It ... Need a Plan! -- Other Considerations, Mandates, and Regulations -- Are Private Sector (Commercial) Organizations Responsible for Planning for Natural Disasters? -- What Does This Mean Today? -- Summary -- Chapter 2 The Concept of 4Ci: Command and Control in a Disaster -- 4Ci Communications-Cornerstone to Any Recovery Plan -- "Houston, We Have a Problem" -- "The Right Stuff" -- Checklist for "Johnson Space Center" Quality Disaster Recovery -- Every Recovery Plan Starts with 4Ci -- So Who You Gonna Call? -- Case Studies and Overview of Commercially Available 4Ci Technologies -- Example #1: How We Made 2.5 Million in Airline Business Revenue Because We Provided Disaster Recovery-A True Story! -- Example #2: City of Red Oak Fire -- Commercially Available Options for Call Forwarding, 4Ci, and Inbound Call Recovery -- Hosted PBX Systems -- Outbound Notification Systems -- One-Way Mass Notification -- Soft Switches -- Inbound Call Recovery -- Telecom Recovery White Paper Highlights the Need for 4Ci and Survivable Communications -- Disasters vs. Typical phone outages -- Inbound Versus Outbound Call Recovery -- Inbound Calls -- Toll-Free Numbers -- Voicemail -- Faxes -- Outbound Communication -- Copper/Analog Lines -- Mobile Phones -- SMS/Text -- E-Mail/Instant Messaging -- VoIP -- Satellite Phones -- Radios -- Paging -- Mass Notification.

Calling Trees -- On-Premise Systems -- Hosted Systems -- Important Notification System Features -- Toll-Free Emergency Information Hotline -- Web Site -- Conference Calls -- Planning, Testing, Reporting -- TeleContinuity White Paper Highlights the Need for 4Ci and Survivable Communications -- Overvew of the TeleContinuity Service -- What Is Telecontinuity? -- Who Needs It and When Is It Used? -- How Is It Offered? -- What Does It Allow? -- How Is It Activated? -- What Benefits Do Subscribers Realize? -- How Does TeleContinuity Maintain Continuity of My Telecommunications? -- How Quickly Can Voice Communications Be Restored? -- Can I Keep My Existing Phone Number? -- Do I Need to Preplan Where I Want My Calls to Go? -- Requirements for Survivable Telephone Continuity According to TeleContinuity -- TeleContinuity's Principles of Call Delivery -- Underlying and Supporting Technology -- Underlying Technology in the TeleContinuity Network -- How Calls Are Delivered to TeleContinuity -- Activating the Service -- Summary of TeleContinuity Service -- TeleContinuity and VoIP -- TeleContinuity and Enterprise Central Switches -- SMS-Based Notification Solutions -- Consider Your Responders' 4Ci Preferences (A Parody by Leo and Sharon-or Is It?) -- "Baby Boomers" -- "Generation X" -- "Generation Y" -- "Generation Z" -- Communications Recovery Through Local Number Portability (LNP) -- What About 911 Services? -- How Many Numbers Can Be Ported? -- Summary -- For Goodness Sake, Let's Implement LNP for Disaster Recovery! -- Telecom Priority -- Chapter 3 What Are We Planning For? -- What Are We Planning For? -- Natural Disasters Are on the Rise -- Responding on Behalf of Billions -- Tight Coupling, Open Systems, and Losses from Extreme Events -- The True Impact of Disrupted Relationships -- What Are the Lessons for Us?.

Applying New Science and Technology to Disaster Recovery -- PDC's Approach -- Fostering Disaster-Resilient Communities -- Decision Support Case Studies -- Information Sharing -- Risk Modeling and Mapping -- Capacity Building -- Summary -- Chapter 4 Case Studies and Examples of Quantifying Risk of Natural Disasters to Critical Infrastructure -- Weighing the Risks of Natural Disasters -- It Is All About How You Present Data and Information -- Using Public Domain Sources Like PDC to Compute Disaster Probability -- Let the Exercise Begin! -- Section Conclusion -- Selected Project Profiles and Case Studies -- Case Study #1: Flood Surveillance and Early Warning in Phu Tho Province Vietnam by the Pacific Disaster Center -- Abstract -- Introduction -- Task 1: Project Definition and Pilot Area Selection -- Task 2: Preliminary Data Gathering and Monitoring and Warning Capacity Survey -- Task 3: Hazard Assessment Product Definition -- Task 4: Monitoring and Warning Capability Enhancement -- Task 5: International Workshop on Best Practices -- Next Steps Toward All-Hazard Disaster Management -- Case Study #2: Assessing and Reducing the Impacts of Disasters in the Asia Pacific Region -- Abstract -- VESR Methodology: Assessing Vulnerability to Hazards at National or Regional Scales -- Risk-Reduction Framework Methodology: Assessing Vulnerability to Hazards on a Local Scale -- Risk and Vulnerability Assessment -- Communicating Risk: The Internet Map Viewer -- Conclusions -- Case Study #3: A United States-Japan-Philippines Collaborative Planning Process to Implement a Multihazard, Urban Risk Reduction Strategy for Marikina City, Philippines -- Abstract -- Introduction -- A Two-Year and Multilateral Collaborative Planning Process -- Background -- The Earthquake Disaster Mitigation Research Center's Planning Process with Marikina City.

Pacific Disaster Center's Planning Process with Marikina City -- Discussion -- Conclusions -- Acknowlegments -- References -- Case Study #4: Risk and Vulnerability Mapping and Assessment Supporting Disaster Risk Reduction -- Abstract -- Disaster Risk Management -- Risk and Vulnerability Assessment Goals, Methods, and Data Sources -- Applications of the RVA Process -- Considerations for Undertaking an RVA for a Large Metropolitan Area -- References -- Chapter 5 Satellite Communications for 4Ci -- Advantages of Satellite Communications for 4Ci -- Satellite Phones for Command and Control -- Satellite Technology Overview -- Is Satellite Right for All Applications? -- Why Use Satellite for 4Ci? -- Who, and What Services, Can Use Satellite for Recovery? -- Types of Satellite Service -- Is All Telecommunications Traffic Suitable for Recovery Via Satellite? -- Mobile Satellite Service -- Mobile Voice and Data Terminals -- What Is Around the Corner? -- "PRI on the Fly" -- Satellite Resources-Who Is the Global VSAT Forum? -- Characteristics of First-Rate Satellite Solutions -- SCPC Versus Shared Satellite Solution -- Bandwidth -- Security -- Disaster Recovery -- Summary -- Data and Voice Communications over Satellite -- PN over Satellite -- Point-to-Point Satellite -- Restoring a User Workstation -- Voice Via Satellite -- Chapter 6 Justifying and Funding the Planning Effort -- Justifying and Funding the Recovery Planning Effort -- Myth #1: Management Does Not Care About Disaster Recovery -- Myth #2: Management Does Not Understand a Disaster's Impact on the Business -- Myth #3: Management Will Never Fund a Recovery Plan -- Answering Management's Four Most Important Questions Convincingly Almost Always Means Success -- What Should Be in a BIA? -- Focus on ABC Polymers, Inc. Parent Company/Core Business -- Dynamics of ABC Polymers, Inc. (Figure 6.8).

The All-Important Executive Briefing -- The Executive Will Need to Know Certain Things -- Chapter 7 Unique Vulnerabilities in Telecommunications Networks -- Planning for Telecommunications -- A Typical Sales-Driven Company -- Everybody Needs to Communicate-and Telecommunicate-So Telecom Is Paramount! -- Disaster Recovery Planning for 800 Calls -- Disaster Recovery Planning for "Local" Calls -- Disaster Recovery Planning for "Web-Enabled" Services -- Protecting Against Cable Cuts -- Who Is at the Other End of Your Cable? -- Where Does One Start? -- Wireless Alternatives for Diversity and Disaster Recovery -- Infrared Point-to-Point Links -- Microwave Radio -- Satellite Communications -- Point-to-Multipoint Systems and Wireless Internet Service Providers -- Consider Collocations and Carrier Hotels -- Summary and Take-Aways from This Chapter -- Summary -- Maintaining Telecommunications During a Pandemic: An Interesting Perspective, by TeleContinuity, Inc. -- Introduction -- The Pandemic Will Come in Waves -- Pandemic Threat-What Makes It Different -- Strategies to Meet This Threat -- Pandemic Preparedness: The Telecommunication Challenges -- Normal Types of Telecom Outages -- Telecom Problems Caused by a Pandemic -- Telecommunications Solutions -- Formal Programs for Telecom Priority in a Disaster -- Conclusions -- Chapter 8 Stability Services Inc. (SSI) Disaster Recovery Plan -- Section I-Executive Summary, Goals, and Objectives -- Protection of Human Life -- Minimize Risk of Loss to SSI and Its Stakeholders -- Maximize the Ability to Respond to Any Unfortunate Circumstance -- Preserve Customer Confidence and Goodwill -- Basic Assumptions and Policy Statement of SSI -- Recovery Objective -- Section II-The Emergency Response Plan -- 2.01 Activation of the Call Center Recovery Plan -- 2.02 Activation of Disaster Recovery Teams.

2.03 Establish a Dallas-Based Meeting Place and Command Post.