Contents -- Cover -- Title -- Foreword........................................................................................................ xi -- Acknowledgments....................................................................................... xiii -- About the Authors ....................................................................................... xv -- Introduction and Summary........................................................................ 1 -- 1. Background, Approach, and Sampling............................................... 11 -- 2. Business Environment Constraints ..................................................... 27 -- 3. Quality of Public Services..................................................................... 61 -- 4. Business and Governance Constraints and Enterprise Performance ............................................................................................. 71 -- 5. Conclusions and Implications.............................................................. 89 -- Annexes.......................................................................................................... 93 -- Notes............................................................................................................... 149 -- Bibliography and References .................................................................... 151 -- Boxes -- Figures -- Tables.