Heavy crude oils in the perspective of world oil demand / N. Alazard-Toux -- Definitions and specificities / A. Saniere -- Geological origin of heavy crude oils / A.Y. Huc -- Properties and composition / I. Merdrignac, D. Espinat, I. Hénaut, J-F. Argillier -- Reservoir geology / R. Eschard -- Oil sands: mining and processing / E. Delamaide -- Cold production / G. Renard, J.F. Nauroy, E. Bemer -- Enhanced recovery / G. Renard -- Heavy oil production: pumping systems / C. Wittrisch -- Examples of large heavy oil projects / E. Delamaide, A. Kamp, G. Renard, T. Rouaud, R. Kasprik -- Heavy oil dilution / P. Gateau, I. Hénaut, J-F. Argillier -- Aqueous emulsions / J-F. Argillier, I. Hénaut, D. Langevin -- Core annular flow / Y. Peysson -- Surface pumps for transport: selection and limitations / J. Falcimaigne -- De-asphalting with heavy paraffinic solvents / A. Quignard -- Visbreaking / A. Quignard, S. Kressmann -- Coking / A. Quignard, S. Kressmann -- Catalytic hydrotreatment and hydroconversion: fixed bed, moving bed, ebullated bed and entrained bed / J. Verstraete, D. Guillaume, M.Roy Auberger -- Reservoir and production / E. Delamaide, J.F. Nauroy, G. Renard, C. Dalmazzone, C. Noïk -- Upgrading / A. Quignard -- Greenhouse gas emissions / G. Renard, A. Saniere, E. Delamaide -- CO₂ mass balance: an integrated approach / J.B. Sigaud -- In Situ upgrading of heavy oil and bitumen / J.P. Héraud, A. Kamp, J.F. Argillier -- Process workflows / J.P. Héraud.