Service design with applications to health care institutions
Title:
Service design with applications to health care institutions
Author:
Barros, Óscar, author.
ISBN:
9781631575716
Personal Author:
Edition:
First edition.
Physical Description:
1 online resource (xv, 221 pages) : illustrations.
Series:
Service systems and innovations in business and society collection,
Service systems and innovations in business and society collection.
Contents:
1. Introduction -- 2. Foundations for health care institutions' design -- 3. Health service business design -- 4. Health services configuration and capacity design -- 5. Health service resource management process design -- 6. Health operating management process design -- 7. Conclusions -- Notes -- References -- Index.
Abstract:
This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general and health services in particular.
Local Note:
Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Genre:
Electronic Access:
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