A Publication in the Berrett-Koehler Organizational Performance Series -- Title Page -- Copyright Page -- Preface Low-Cost, High-Return Training -- A Word about Semantics -- 1 Traditional On-the-Job Training: Popular but Obsolete -- The Bowling Green Study -- Chapter Summary -- 2 Improving Results with Hands-On Training -- Remember When -- Step 1: Prepare for Training -- Step 2: Open the Session -- Step 3: Present the Subject -- Step 4: Practice the Skills -- A Pattern for Effective Practice -- Step 5: Evaluate Performance -- Step 6: Review the Subject -- Outline: Hands-On Training -- Characteristics of Hands-On Training -- Chapter Summary -- 3 Adapting the Method to Fit Your Situation -- The Preliminaries -- Training: Day 1 -- Reflections -- Reflections -- Training: Day 2 -- Reflections -- 4 Tools to Enhance Hands-On Training -- Show and Tell -- Questions and Answers -- Coaching -- Self-Critique -- Daily Routine -- Four-Phase Sequence -- Chapter Summary -- 5 Evolution, Revolution, and Execution: Opportunities for Hands-On Training -- Evolution: Software the Hard Way -- Revolution: The Church Ladies -- Execution: Megan's Transfer -- Chapter Summary -- 6 Hands-On Training Instuctior Guide -- 7 Making Hands-On Traning Work -- Let the Workers Make It Work -- Get Management Support -- Make Training Accessible -- Maintain Job Documentation -- Keep It Simple -- The Training Professional's Role in Hands-On Training -- Chapter Summary -- Conclusion Harnessing Human Nature -- Notes -- Selected References -- Index -- About the Author.