Preface -- About the Author -- Acknowledgements -- Contents -- Introduction -- Chapter 1: IT Strategy and Governance -- Start with strategy -- Developing your IT strategy -- IT governance -- Mirroring your corporate structure -- Prioritizing IT investments -- Investment portfolios -- Clarity around accountability -- Running IT like a business -- Chapter 2: Crafting a Menu of Managed Services -- Standards and specials -- Case study number 1: e-mail -- Case study number 2: technology support -- Think product and service -- Think pricing -- Think customer -- Your managed services roadmap -- Running IT like a business -- Chapter 3: Tracking IT Performance -- Performance measurements -- Measuring satisfaction -- Metric management -- Benchmarking -- Benefits realization -- Running IT like a business -- Chapter 4: Creating Value across the Enterprise -- Doing more for less -- Help others be more productive -- Help the entire enterprise -- Reduce risk -- Enable growth -- Make smart value judgments -- Communicate the value you create -- Running IT like a business -- Chapter 5: Tricks of the Trade for Running IT like a Business -- Flexible resources -- IT human resources model - positions and roles -- Employee engagement -- Managing suppliers and contracts -- Planning and resource management -- To capitalize or to expense? -- Audit and regulatory compliance management -- Running IT like a business -- Chapter 6: Toward High-performance IT -- 1. Strategic IT alignment -- 2. Governance -- 3. Application architecture -- 4. Information management -- 5. Service management and operations -- 6. Solutions delivery -- 7. Workforce and resource management -- 8. Information and technology security -- 9. Outsourcing -- Running IT like a business -- Chapter 7: Accenture's IT Journey -- Our corporate heritage -- The creation of Accenture.

From efficiency to effectiveness -- The rework versus replace debate -- Results to date -- Cost-benefit analysis -- Your transformational IT journey -- ITG Resources.