Review of Current ICT Developments -- Linking Information to Business Strategies and Decision-Making -- Developing and Implementing an ICT Strategy -- Strategic Alliance Through the Use of ICT -- Planning and Managing ICT Change -- Identifying Opportunities for Using ICT -- Introduction to Current Techniques for Effective ICT Development -- System Development and Project Management -- Critical Success Factors for ICT Development -- Impediments to the Successful Implementation of ICT -- Learning from Failures -- Drivers and Barriers for ICT Development -- Current Developments and Diffusions in ICT: ERP, SCM, CRM -- E-Technology: E-Business, Intranet, Extranet, Internet -- Knowledge Management -- Security and Risk Management -- Improving IT-Enabled Sense and Respond Capabilities: An Application of Business Activity Monitoring at Southern International Airlines / Richard Welke, Gabriel Cavalheiro, Ajantha Dahanayake -- Competing in the Age of Information Technology in a Developing Economy: Experiences of an Indian Bank / Amit Sachan, Anwar Ali -- Developing a Telecommunication Operation Support Systems (OSS): The Impact of a Change in Network Technology / James G Williams, Kai A. Olsen -- Nazar Foods Company: Business Process Redesign Under Supply Chain Management Context / Vichuda Nui Polatoglu -- The Expansion Plan of TeleDoc: What and How Much of the Technology Employed is to Change? / Tapati Bandopadhyay, Naresh Singh -- Process-Aware E-Government Services Management: Reconciling Citizen Business, and Technology Dynamics / A. Taleb-Bendiab ... [et al.].