Chapter I. Information System for a Volunteer Center: System Design for Not-for-Profit Organizations with Limited Resources / Suresh Chalasani, Dirk Baldwin, Jayavel Souderpandian / Chapter II. Big-Bang ERP Implementation at a Global Company / Nava Pliskin, Marta Zarotski -- Chapter III. Challenges of Complex Information Technology Projects: The MAC Initiative / Teta Stamati, Panagiotis Kanellis, Drakoulis Martakos -- Chapter IV. Designing and Implementing a Learning Organization-Oriented Technology Planning and Management Process / James I. Penrod, Ann F. Harbor -- Chapter V. Development of an Information Kiosk for a Large Transport Company: Lessons Learned / Pieter Blignaut, Iann Cruywagen -- Chapter VI. Fostering a Technology Cultural Change: The Changing Paradigms at the University of Minnesota Crookston / Dan Lim -- Chapter VII. Experiences from Using the CORAS Methodology to Analyze a Web Application / Folker den Braber ... [et al.] -- Chapter VIII. Systems Requirements and Prototyping / Vincent C. Yen -- Chapter IX. ERP Implementation for Production Planning at EA Cakes Ltd. / Victor Portougal -- Chapter X. Developing Effective Computer Systems Supporting Knowledge-Intensive Work: Situated Design in a Large Paper Mill / Martin Muller, Rolf Pfeifer -- Chapter XI. Power Conflict, Commitment and the Development of Sales and Marketing IS/IT Infrastruture at Digital Devices, Inc. / Tom Butler.

Chapter XII. Changing the Old Order: Sequencing Organizational and Information Technology Change to Achieve Successful Organizational Transformation / Chris Sauer -- Chapter XIII. Adoption and Implementation of IT in Developing Nations: Experiences from Two Public Sector Enterprises in India / Monideepa Tarafdar, Sanjiv D. Vaidya -- Chapter XIV. Mobile Technology / Paul Cragg, Prue Chapman -- Chapter XV. Technological Modernization of Peru's Public Registries / Antonio Diaz-Andrade, Martin Santana-Ormeno -- Chapter XVI. Information Systems and Technology Outsourcing: Case Lessons from "TravelTrack" / Jeremy Rose, Ray Hackney -- Chapter XVII. Enterprise Information Portals: Efficacy in the Information Intensive Small to Medium Sixed Business / Wita Wojtkowski, Marshall Major -- Chapter XVIII. Implementation of Information Technology in a Job Shop Manufacturing Company: A Focus on ManuSoft / Purnendu Mandal -- Chapter XIX. Software Vendor's Business Model Dynamics Case: TradeSys / Risto Rajala, Matti Rossi, Virpi Kristiina Tuunainen -- Chapter XX. The Foreign Banks' Influence in Information Technology Adoption in the Chinese Banking System / Michelle W.L. Fong -- Chapter XXI. Enterprise-Wide Strategic Information Systems Planning for Shanghai Bell Corporation / Yuan Long, Fiona Fui-Hoon Nah, Zhanbie Zhu.