Book Cover -- Title -- Contents -- List of figures -- List of tables and boxes -- Notes on contributors -- Introduction: the focus and content of this book RICHARD HEEKS -- Reinventing government in the information age RICHARD HEEKS -- Different approaches to information age reform RICHARD HEEKS AND ANNE DAVIES -- Understanding success and failure in information age reform RICHARD HEEKS AND SUBHASH BHATNAGAR -- Better information age reform: reducing the risk of information systems failure RICHARD HEEKS -- Information systems for improved performance management: development approaches in US public agencies DOUGLAS M.BROWN -- Automating personnel records for improved management of human resources: the experience of three African governments PIERS CAIN -- Evaluating information systems for decentralisation: health management reform in Ecuador ANGEL SALAZAR -- Internet-enabled applications for local government democratisation: contradictions of the Swedish experience AGNETA RANERUP -- Community development and democratisation through information technology: building the new South Africa PETER BENJAMIN -- Information technology's impact on the quality of democracy: reinventing the 'democratic vessel' ANDREW KORAC-KAKABADSE AND NADA KORAC-KAKABADSE -- Transforming accountability for government information technology projects: the impact of new US legislation LAURENCE WOLFE -- Outsourcing and government information technology strategy: relevance of external consultant models in Barbados STEWART BISHOP -- Meeting training needs for information age reform: shortcomings of current training provision DAVID MUNDY, CHIPO KANJO AND PETER MTEMA -- Strategic information systems planning: applying private sector frameworks in UK public healthcare JOAN A.BALLANTINE AND NIGEL CUNNINGHAM.

Reengineering public sector organisations using information technology KIM VIBORG ANDERSEN -- Analysing performance information needs: using framework approaches in a UK public healthcare organisation JOAN A.BALLANTINE AND NIGEL CUNNINGHAM -- Recruiting and retaining information systems staff for information age reform NANCY J.JOHNSON -- Appendix: Educators' guide -- Parts 2 5 -- Index.