Contents -- Preface -- Part I. Transition to the 21st Century -- Chapter 1. Introduction -- Why This Book? -- The Art in Medical Practice -- Prudence in Medical Practice -- References -- Reading List -- Chapter 2. Clinical Competence and New Directions in Medical Education -- Technology and Specialization -- Patient Autonomy -- Cost of Care -- Profession or Trade? "Dyad" or Myriad? -- Systems of Delivery of Care -- References -- Chapter 3. Getting to Know the Patient - Disease, Illness and Illness Behavior -- Clinical Scenario 1 -- Clinical Scenario 2 -- Illness Behavior -- References -- Part II. Clinical Skills -- Chapter 4. Listening Skills and Observational Skills -- Listening Skills -- Physical Examination -- References -- Chapter 5. Diagnostic Skills -- Use and Abuse of Laboratory Tests -- References -- Chapter 6. Problem Solving Skills -- On the Use of Medical Literature6-8 -- References -- Part III. Human Relations Skills -- Chapter 7. Communication Skills -- Initial Interview -- Reassurance -- Communicating with Patients on Risks and Benefits -- Questions to ask when interpreting risks -- Things you (patient) should do to better understand risk -- Questions to ask when interpreting benefit -- Things you (patient) should do to better understand benefit -- Disclosing Medical Errors -- Giving Bad and Sad News -- Mental Health Referral -- Requesting an Autopsy -- Meeting with Family Members After Death of a Patient -- Keeping a Secret -- Communication Through E-mail -- Consultation25-27 -- References -- Reading List -- Chapter 8. Physician-Patient Relationship -- Adherence to Treatment -- Patients Who are Difficult to Relate To -- Patients on Alternative Medicines -- Patients Who Refuse Treatment -- Patients Who Leave the Hospital Against Medical Advice -- Disruptive Patients -- Irate Patients -- Patients with Unreasonable Requests.

Patients Who Make Physicians Afraid -- References -- Reading List -- Chapter 9. Caring and Connection -- Suffering -- Medical Decision Making -- References -- Chapter 10. Learning and Teaching Skills -- Teaching -- References -- Chapter 11. Physician, Know Thyself! -- References -- Part IV. Appendix -- Chapter 12. How to Organize a Course on Clinical Competency Skills -- Exercises in Communication Skills -- Thinking and Problem Solving Skills -- Exercises in Observation Skills -- Exercises in Listening Skills -- Additional Reading Lists -- Chapter 1: Introduction -- Chapter 2: Clinical Competence and New Directions in Medical Education -- Chapter 3: Getting to Know the Patient - Disease, Illness, and Illness Behavior -- Chapter 4: Listening Skills and Observational Skills -- Chapter 5: Diagnostic Skills -- Chapter 6: Problem Solving Skills -- Chapter 7: Communication Skills -- Chapter 8: Physician-Patient Relationship -- Chapter 9: Caring and Connection -- Index.